- Define and drive the product vision, strategy, and multi-year roadmap for Retail Experiences.
- Own product areas end to end, from discovery through launch and iteration.
- Map the on-property guest journey and turn friction points and opportunities into prioritized product bets.
- Build digital features connected to the physical environment, including location-aware experiences, property services, personalized offers, and loyalty recognition.
- Partner with product teams across Growth, Core, and Hospitality to create a user-centric experience.
- Work with Retail Operations and property teams to understand frontline needs, pilot capabilities, and scale rollouts.
- Partner with Engineering on property-system, hardware, and third-party integrations, and own the mobile release process with delivery teams.
- Develop go-to-market and adoption plans, including content, communications, and in-property activation.
- Use research, behavioral data, competitive analysis, and experimentation to prioritize and measure impact.
- Align stakeholders across product, engineering, design, data, marketing, operations, compliance, finance, and property teams.
Product ManagementA/B testing