FanDuel

👥 1001-5000💰 Series E over 7 years agoGaming Fantasy Sports Sports💼 Private Company

FanDuel is a leading sports-tech entertainment company revolutionizing how fans engage with sports. We offer daily fantasy sports, sports betting, and online casino gaming, serving over 17 million customers across the US and beyond. Our platform is built using a robust tech stack including nginx, a Content Delivery Network, and Let's Encrypt for secure transactions, ensuring a seamless experience for millions of users daily. We prioritize a collaborative engineering culture, fostering innovation and supporting remote work opportunities across our global offices. Backed by significant funding and a commitment to responsible gaming, FanDuel is rapidly expanding, creating numerous opportunities for talented professionals to join our winning team. Our engineering team employs agile methodologies and cutting-edge technologies, consistently upgrading our platform to meet the demands of a rapidly evolving market. We leverage data-driven insights to enhance the user experience and maintain a high level of security and reliability. FanDuel's commitment to innovation and creating exceptional user experiences is evident in our technological advancements and consistent growth. We value a diverse and inclusive work environment where every team member feels valued, respected, and empowered to contribute their unique skills and perspectives. Our comprehensive benefits package includes competitive compensation, comprehensive healthcare, paid time off, and opportunities for professional development. We offer a dynamic, fast-paced environment where hard work and dedication are recognized and rewarded. Join FanDuel and be part of a team that is not only winning in the market but also creating a positive impact within the industry. FanDuel is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator. This global reach provides unparalleled opportunities for career growth and exposure to a wide range of gaming and technology applications. We are proud of our accomplishments, including awarding over $400 million in prizes in 2014, and continue to strive for innovation and excellence in the sports entertainment industry.

Related companies:

🏢 Samsara

👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff over 4 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

Website LinkedIn Email Facebook Twitter

🏢 Glovo

👥 1001-5000💰 $527,731,096 Series F almost 4 years ago🫂 Last layoff about 2 years agoDelivery Service Food Delivery Logistics Transportation Mobile Apps

Website LinkedIn Facebook Twitter

🏢 Affirm

👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff almost 2 years agoLending Financial Services Payments FinTech

Website LinkedIn Email Facebook Twitter

Jobs at this company:

Apply

🔥 Fraud and Risk Analyst, Prevention (Evenings)

Posted 12 days ago

📍 US

🧭 Full-Time

💸 24.04 - 32.79 USD per hour

🔍 Sports gaming and entertainment

🔧 Requirements

Preferably 1+ years of fraud experience in daily fantasy sports, online gaming or related industries.
Experience with digital payments and understanding of e-Commerce platforms ideal.
Bachelor’s degree in a related field preferred.
Intermediate knowledge of common fraud prevention strategies and systems.
Intermediate understanding of Check, ACH, Wire, Debit/Credit card, PayPal, and other payment channel operating rules.
Strong communication, organizational, problem-solving and analytical skills.
Available to work flexible hours that include nights and weekends.
Passion for sports and/or gaming industry a plus.
Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies.

💡 Responsibilities

Conduct daily reviews of risk reporting to detect, prevent and mitigate fraudulent or suspicious activity.
Perform detailed account due diligence and settlement of customer accounts.
Ensure all daily customer withdrawals are screened accurately.
Assist with applicable state-specific regulatory Fraud form reporting.
Support internal teams with various Fraud and Risk reviews or requests.
Resolve customer issues in relation to Fraud and Risk matters when necessary.
Additional tasks and projects as assigned by team leadership.

Data AnalysisAnalytical SkillsRisk Management

Posted 12 days ago

Apply

🔥 VIP Associate

Posted 16 days ago

📍 US

💸 24.04 - 32.79 USD per hour

🔍 Sports-tech entertainment

🔧 Requirements

2+ years in a similar operational, project management, or process improvement role preferred.
Strong analytical and problem-solving skills.
Exceptional attention to detail and prioritization skills.
Excellent organizational and time management abilities.
Proficiency in Microsoft Office Suite and relevant software applications.
Strong verbal and written communication skills.
Ability to work independently and collaborate in a fast-paced environment.
Flexibility to adapt to changing priorities.
Knowledge of sports or experience in a heavily regulated industry is a plus.

💡 Responsibilities

Evaluate existing processes and identify opportunities for improvement.
Collaborate with cross-functional teams to gather data and analyze trends.
Assist in resolving operational incidents in a timely manner.
Work closely with compliance and risk teams for staff training.
Assist in daily operational tasks and maintain accurate records.

Data AnalysisComplianceMicrosoft Office SuiteProcess improvement

Posted 16 days ago

Apply

🔥 VIP Account Manager, Sportsbook (Michigan)

Posted 16 days ago

📍 United States

🧭 Full-Time

💸 74000.0 - 101200.0 USD per year

🔍 Sports gambling and online gaming

🔧 Requirements

Minimum 2 years of experience in high-end customer service.
Excellent verbal and written communication skills.
Business to customer sales experience preferred.
Knowledge of online gaming industry essential.
Confident, people-focused personality with excellent analytical skills.
Excellent organizational and planning skills, with proficiency in Excel.
Ability to work non-traditional business hours and travel as needed.

💡 Responsibilities

Manage and retain a portfolio of High Value Players.
Provide enhanced proactive one-stop service to encourage loyalty.
Collect and document customer profiles.
Develop relationships and offer tailored rewards through regular correspondence.
Monitor individual customer performance and meet productivity targets.
Meet and host VIPs at hospitality events.
Deliver against company responsible gaming protocols.

Data AnalysisCustomer serviceAccount ManagementRelationship managementSales experience

Posted 16 days ago

Apply

🔥 VIP Account Manager, Sportsbook (Colorado/Arizona)

Posted 16 days ago

📍 Colorado, Arizona

💸 74000.0 - 101200.0 USD per year

🔍 Sports-tech entertainment, online gaming

🔧 Requirements

Minimum 2 years of experience in high-end customer service field preferred.
Excellent verbal and written communication skills.
Business to Customer Sales experience preferred.
Knowledge of online gaming industry essential.
Passionate about providing top-level service.
Confident and people-focused personality.
Excellent analytical skills and experience with Excel.
Strives to meet targets and deadlines.
Excellent organizational and planning skills.
Understanding of Marketing processes preferred.
Willing and able to work non-traditional business hours.
Travel for this role is expected around 25% of the time.

💡 Responsibilities

Manage and retain a portfolio of High Value Players.
Provide an enhanced proactive one-stop service to encourage loyalty.
Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do.
Collect and document customer profiles.
Develop relationships and offer tailored rewards through regular correspondence.
Meet pre-determined productivity, quality, and Service Level Agreement targets.
Provide detailed reports on your Customer Portfolio, highlighting satisfaction rates and product feedback.
Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements.
Meet and host VIPs at Hospitality events.
Deliver against company responsible gaming protocols.
Opportunity to mentor and develop VIP Hosts within the team.

Analytical SkillsCustomer serviceComplianceRelationship buildingReportingSales experience

Posted 16 days ago

Apply

🔥 VIP Account Manager - Casino, Michigan

Posted 16 days ago

📍 United States

🧭 Full-Time

💸 74000.0 - 101200.0 USD per year

🔍 Sports betting and online gaming

🔧 Requirements

Minimum 2 years of experience in high end customer service field preferred
Excellent verbal and written communication skills
Business to Customer Sales experience preferred
Knowledge of online gaming industry essential
Passionate about providing top level service
Confident and people focused personality
Excellent analytical skills and experience with Excel
Strives to meet targets and deadlines
Excellent organizational and planning skills
Understanding of Marketing processes preferred
Willing and able to work non-traditional business hours
Travel for this role is expected around 25% of the time

💡 Responsibilities

Manage and retain a portfolio of High Value Players
Provide an enhanced proactive one stop service to encourage loyalty
Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
Collect and document customer profiles
Develop relationships and offer tailored rewards through regular correspondence
Meet pre-determined productivity, quality, and Service Level Agreement targets
Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
Meet and host VIPs at Hospitality events
Deliver against company responsible gaming protocols
Opportunity to mentor and develop VIP Hosts within the team

Data AnalysisAnalytical SkillsMicrosoft ExcelCustomer serviceAccount ManagementRelationship managementSales experience

Posted 16 days ago

Apply

🔥 Workforce Management Supervisor

Posted 2 months ago

📍 United States, Canada, Scotland

🧭 Full-Time

💸 78000.0 - 106700.0 USD per year

🔍 Sports-tech entertainment

🔧 Requirements

3+ years of experience supervising and managing a team.
Previous experience in a Workforce Management role preferred.
Associate or bachelor’s degree preferred.
Strong interpersonal and communication skills to effectively communicate with diverse constituencies.
Ability to make critical decisions while following company procedures.
Ability to work a flexible schedule, including holidays.
Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies.

💡 Responsibilities

Supervise a team of Workforce Management Coordinators responsible for monitoring real-time Customer Support Agents’ adherence and resource alignment.
Ensure accuracy of daily operations including attendance monitoring and real-time scheduling changes.
Communicate with the WFM team and operations regarding call outs or changes.
Provide quality control oversight and team workload distribution.
Coach, manage, and develop Workforce Management Coordinators through weekly one-on-one meetings.
Prepare reports on daily Key Performance Metrics and make recommendations for changes.
Train the team on policies and procedures while promoting creative solutions for improvements.
Conduct performance appraisals and support developmental growth for the team.
Issue performance documentation when necessary.
Assist with correspondence to Customer Support Agents and other departments.
Build and maintain relationships with key stakeholders to ensure shared objectives.

LeadershipPeople ManagementOperations ManagementCoachingReporting

Posted 2 months ago

Apply