Multiplica

Multiplica Talent is a recruitment agency that offers outsourcing and offshoring services for digital and IT sectors.

101-250 employees
Founded 2017
Staffing Agency
Private Company

Remote Work Available

This company offers remote work opportunities.

Open Positions10

Residiendo en ColombiaMéxicoPerú o ChilePart-TimeCRM, Soporte TécnicoPosted
  • Atender y resolver consultas e incidencias de usuarios a través de chat, buzón y casos escalados en Salesforce.
  • Gestionar la comunicación con el proveedor de implementación Salesforce para la correcta atención de incidencias.
  • Administrar tareas planificadas: alta/baja de usuarios y ajustes en configuraciones de centros.
  • Identificar y solucionar problemas en procesos de negocio reportados por los centros.
  • Documentar casos resueltos y proponer mejoras en los protocolos de soporte.
  • Colaborar con el equipo interno para asegurar la continuidad operativa de Salesforce.
  • Participar en guardias rotativas de soporte en fines de semana.
  • Fomentar la adopción de la plataforma mediante soporte proactivo.
SalesforceCRMZendesk
Showing 1 of 10 positions

About Multiplica Talent

Multiplica Talent pioneers digital recruitment, connecting top tech professionals with companies transforming their digital presence. For 20 years, we have specialized in the digital and IT sectors, operating across Latin America and Europe. We don't just fill roles; we understand each client's unique needs, crafting tailored processes to find the precise talent that drives innovation. You'll join a company that empowers digital transformation globally, serving as a critical link between cutting-edge talent and forward-thinking businesses.

How We Work

Our team thrives on self-management and empowerment, fostering professional growth through continuous training and dedicated coaching. We embrace a 100% remote work philosophy, with team members collaborating from various locations worldwide. This allows you to integrate seamlessly into a supportive environment where your contributions are valued, and your career trajectory is actively supported. Expect an excellent work atmosphere focused on challenging projects and mutual success.

Why Join Us

  • Drive global digital transformation by connecting innovative talent with leading companies.
  • Work 100% remotely with a culture that champions self-management and continuous learning.
  • Engage in challenging projects that push your professional boundaries and expand your expertise.
  • Benefit from dedicated coaching and professional development to accelerate your career.
  • Enjoy a supportive, empowering work environment that values human quality alongside specialized skills.

Benefits & Perks

  • 100% remote work opportunity.
  • Flexible freelance (RxH) work arrangement.
  • Accrued vacation days (1.25 days per month on project).
  • Excellent and supportive work environment.
  • Participation in challenging, high-impact projects.

Tech Stack

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