Varsity Tutors

👥 501-1000💰 $50,000,000 Series C about 7 years agoInternet EdTech Video Chat💼 Private Company

Varsity Tutors is a live learning platform that connects experts and learners in any subject, anywhere, and at any time. They offer personalized online tutoring and classes in over 3,000 subjects, tests, and topics.

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Jobs at this company:

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🔥 AI Tools Expert Livestream Online Instructor - Work from Home, $100/hr

Posted 27 days ago

📍 United States, Canada

🧭 Contract

💸 100.0 USD per hour

🔍 Education

🔧 Requirements

Proven experience in creating livestream content
Deep understanding of artificial intelligence
Experience with major AI platforms

💡 Responsibilities

Lead engaging livestream classes
Use interactive tools to enhance learning
Inspire and educate students

Artificial IntelligenceMachine Learning

Posted 27 days ago

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🔥 Senior Director, Consumer Retention

Posted 3 months ago

🧭 Full-Time

🔍 Software Development

🔧 Requirements

8+ years of progressive experience in high-volume customer service/success operations, leading customer retention/support/relations functions.
Strong leadership qualities with experience in creating effective customer retention processes and driving the accountability and success of the team.
Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure.
Proficiency in using a CRM to drive sales efficiency and achievements, as well as competent in using sales enablement tools, Google Suite, web-based presentation tools, & video conference tools.
Excellent verbal and written communication skills.
Strong analytical and troubleshooting skills along with being a data-driven decision-maker with the ability to interpret complex data and translate it into actionable strategies to further improve company performance.
Strong customer relations skills and high emotional intelligence.
Deep understanding of customer needs, acquisition marketing best practices, automation tools, and the ability to develop strategies that enhance customer satisfaction and loyalty.
Creative problem solver. Able to identify real constraints and viable solutions Experience with Zendesk and other customer retention tools/CRMs strongly preferred.

💡 Responsibilities

Lead, mentor, and develop a high-performing customer retention team, fostering a culture of excellence and continuous improvement.
Tenaciously drive customer renewals and the relentless execution of customer retention goals through effective support and sales strategies.
Identify key drivers of customer churn and implement effective interventions to mitigate these factors.
Use the CRM to accurately track customer-related activities, communication, market data, and resolve critical issues.
Work closely with product, marketing, sales, and customer support teams to ensure a seamless and cohesive customer experience.
Oversee the development of targeted communication plans and campaigns to engage and retain customers across various channels.
Utilize data analytics to gain deep insights into customer behavior, preferences, and trends.
Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer retention initiatives. Regularly report on progress to senior management.
Develop actionable plans based on these insights to improve customer satisfaction and loyalty.
Formulate and execute comprehensive customer retention strategies that align with the company’s overall business goals and objectives.
Stay current with industry trends and best practices in customer retention and loyalty programs. Drive continuous improvement and innovation in customer retention strategies.

Posted 3 months ago

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