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Insentra

Insentra

Insentra is a software company located in st leonards.

51-100 employees
Founded 2010
Internet
Private Company
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InternetComputerSoftware

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions6

Remote, located in Australia.Full-TimeIT managed servicesPosted
Service Delivery Manager
  • Own the service delivery relationship for an assigned portfolio of clients and act as the primary point of accountability for their service experience.
  • Lead client governance conversations, including monthly service reviews and QBRs, and present service performance and open actions.
  • Manage SLA performance and service outcomes, understand why targets are met or missed, and coordinate improvement actions.
  • Manage client escalations and service recovery, including complaints, major incidents and formal responses.
  • Coordinate with technical teams and practice leads to resolve service issues and keep clients informed.
  • Identify service improvement opportunities, coordinate with technical teams and track outcomes for assigned clients.
  • Support commercial and contract-related queries, including scope changes, billing questions and contract clarifications.
Microsoft OfficeAccount ManagementClient relationship management
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About Insentra

Insentra empowers IT partners to grow their business by providing expert professional and managed services. You work with a global team to deliver specialized IT solutions, supporting partners and vendors around the clock. From health checks and assessments to complex cloud migrations and 24/7 managed support, you build and implement the essential IT services that drive partner success. Your contributions help partners offer robust solutions to their clients, focusing on areas like Microsoft 365, security, and infrastructure. You operate within a remote-first, flexible environment, trusted to deliver high-quality outcomes from anywhere.

How We Work

Insentra champions a remote-first work environment, recognizing that innovation happens everywhere. You enjoy flexibility in your schedule, trusted to manage your calendar and deliver results. Your team is global, collaborating across time zones to achieve a shared vision. Decisions are made with core values in mind: Honesty, Integrity, Trust, Accountability, Celebration, Efficiency, and Service Excellence (#HITACES). You are encouraged to bring unique ideas, fostering a diverse and inclusive community of belonging. The focus is on mutual support and continuous growth for every team member.

Why Join Us

  • Contribute to Insentra's goal of becoming the #1 Channel Services Partner globally.
  • Work in a remote-first, flexible environment that values work-life balance and autonomy.
  • Access career-development resources and certifications to expand your skills.
  • Join a diverse, inclusive team that values your unique ideas and supports your growth.
  • Solve complex IT challenges for partners across various technologies like Microsoft 365 and cloud infrastructure.

Benefits & Perks

  • Generous crew benefits including health, financial, and work-life balance options.
  • Competitive compensation packages.
  • Paid time off.
  • Career-development resources and certifications for continuous learning.

Tech Stack

framework

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