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Customer Success

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🔥 Project Manager

Posted 15 minutes ago

📍 United States

🧭 Full-Time

💸 86500.0 - 129500.0 USD per year

🔍 Software Development

🏢 Company: Classy👥 251-500💰 Series D over 3 years agoCrowdfunding Non Profit Events Software

🔧 Requirements

5-7 years of Project Management experience
Experience managing large-scale projects
Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
Demonstrated ability to prioritize and manage workflow to meet deadlines
Strong people skills to lead collaboration across functions and organizations
Experience identifying and implementing process improvements
Superior analytical, problem-solving and critical thinking abilities
Excellent organization and planning skills

💡 Responsibilities

Serve as an Senior Project Manager for the post-sales customer journey for complex, Enterprise Customers
Support evaluation of opportunities, review requirements, develop Statement of Works, support solution design, create schedule and cost estimates
Gather information from customers to evaluate their needs and create bespoke implementation solutions
Responsible for completion of deliverables, execution of the implementation and overall project success.
Develop unique project artifacts as required for complex customer projects
Creatively solution to solve unique customer problems to meet use case requirements
Identify, monitor and communicate project risks and scope changes that may arise during the implementation.
Ensure the services delivered conform to what has been contractually agreed between client and Classy.
Build strong relationships with all internal and external project stakeholders.
Manage resource planning and utilization.
Own and drive process improvements, internal projects, implementation success, and software documentation.
Mentor junior members of the team and own training responsibility for new team members and upleveling junior staff

Project Management Agile Salesforce SCRUM Project Coordination Cross-functional Team Leadership Resource Planning Account Management Client relationship management Risk Management Stakeholder management Process improvement Customer Success SaaS

Posted 15 minutes ago

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🔥 Customer Success Manager

Posted 30 minutes ago

📍 United States

💸 109500.0 - 128000.0 USD per year

🔍 SaaS

🔧 Requirements

2 - 3+ years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
Located in United States
Experience working with a portfolio of accounts, supporting a highly technical product
Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
Ability to set priorities, drive decisions and get closure on recommendations and issues
Ability to influence others towards continuous improvement, both internally and externally
Experience successfully managing customer engagements to completion and customer satisfaction
Excellent presentation, written and verbal communication skills
Proven time management skills with the ability to prioritize tasks

💡 Responsibilities

Drive the on-boarding, adoption, retention and overall success of our customers
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Provide regular, proactive recommendations to optimize the use of our platform
Maximize the adoption of our product features in order to maximize the value driven by our product
Document and clearly articulate the Return on Investment driven by our solution
Identify accounts that are likely to churn and work proactively to eliminate that risk
Identify opportunities to expand our partnership with customers
Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
Function as the voice of the customer and provide internal feedback on how Algolia can better serve them
Track key account metrics and forecast retention

Project Management Data Analysis Product Management Cross-functional Team Leadership Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Presentation skills Account Management Training Relationship management Sales experience Technical support CRM Customer Success SaaS

Posted 30 minutes ago

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🔥 Allergy Territory Account Specialist - Toms River - Philadelphia - Remote

Posted 33 minutes ago

📍 United States

🧭 Full-Time

💸 114100.0 - 211900.0 USD per year

🔍 Pharmaceuticals, Biotech

🔧 Requirements

2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.

💡 Responsibilities

Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aim to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Business Intelligence Business Operations Communication Skills Analytical Skills Collaboration Customer service Compliance Problem-solving skills Account Management Teamwork Negotiation skills Training Cross-functional collaboration Relationship management Sales experience Market Research Customer Success

Posted 33 minutes ago

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🔥 Partner Success Manager

Posted 37 minutes ago

📍 United States

🧭 Full-Time

🔍 Non-profit education

🏢 Company: GiveCampus👥 51-100💰 $50,000,000 Private over 2 years agoInternet Education Social Network

🔧 Requirements

Familiarity with fundraising strategies and challenges in higher education is beneficial.
Exhibit empathy, curiosity, and exceptional listening abilities.
Clearly convey information internally and externally.

💡 Responsibilities

Drive value for partner schools, aligning efforts with their goals while maintaining high expectations for delivering value.
Build and maintain strong relationships with product users and decision-makers, serving as a trusted advisor and quarterback for cross campus GC activities.
Stay informed about evolving GiveCampus products to offer the best support to partner schools.

Project Management Data Analysis Communication Skills Problem Solving Account Management Relationship management Strategic thinking Customer Success

Posted 37 minutes ago

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🔥 Technical Presales Engineer

Posted about 1 hour ago

📍 Czech Republic

🧭 Full-Time

🔍 Artificial Intelligence

🏢 Company: Rossum👥 251-500💰 Debt Financing about 1 year agoArtificial Intelligence (AI)SaaS Machine Learning Document Management Software

🔧 Requirements

Experience in a customer facing role - you ran in depth technical discovery, mapped out complex customer processes and designed solutions to address their needs.
Amazing presenter, always thinking about how to pass the message in the most effective way, customizing your every presentation and demo.
Technically savvy - you can explain complex technical concepts in a simple way, making it easy for the business to understand.
Happy to hack a small script in python or play with different configuration files to achieve the best solution.
Experience with artificial intelligence or have the will and ability to learn basic concepts in AI.

💡 Responsibilities

Provide strategic technical advisory to prospects, customers, and Rossumers.
Analyze customer needs, run discovery and demonstrations, and implement an end to end proof of concept.
Be responsible for the communication between the GTM organization and the technical teams.

Python SQL Artificial Intelligence Data Analysis Machine Learning Communication Skills Analytical Skills Customer service RESTful APIs Presentation skills Sales experience Scripting Customer Success English communication

Posted about 1 hour ago

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🔥 AWS Technical Architect

Posted about 2 hours ago

📍 United States, Canada, India, Colombia

🔍 Software Development

🔧 Requirements

Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
API integration experience
Strong troubleshooting and debugging skills
Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
Contact Center architecture knowledge
Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
Experience in technology/software sales, pre-sales, or consulting
Advanced knowledge of AWS services and cloud architecture
Salesforce knowledge and familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Experience with WorkForce Management solutions
Experience working with outbound dialers and campaign management
Knowledge of software development methodologies such as Agile and Scrum
AWS Cloud Practitioner Certification
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator

💡 Responsibilities

Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
Facilitate business process reviews to identify customer requirements and processes
Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
Drive best practice contact center design into each and every aspect of solution delivery
Effectively manage all aspects of project and customer communications
Deliver customer end user training and documentation
Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
Lead vision and strategy discussions with contact center and customer service leadership and management

AWS Backend Development Leadership Node.js PostgreSQL Project Management Python SQL Agile Business Intelligence Cloud Computing Data Analysis DynamoDB Full Stack Development Java Salesforce C#Amazon Web Services API testing .NET REST API WebRTC Communication Skills CI/CD Customer service Agile methodologies RESTful APIs Mentoring Linux Terraform Troubleshooting Ansible Data modeling Scripting Debugging Customer Success

Posted about 2 hours ago

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🔥 Medical Science Liaison (MSL) ONC Solid Tumor - Miami Region - Remote

Posted about 2 hours ago

📍 United States of America

💸 166400.0 - 274800.0 USD per year

🔍 Pharmaceutical

🔧 Requirements

Graduate degree in science or healthcare required; doctoral degree preferred (MD, PhD, DNP, PharmD, etc)
0-7 years of experience in a Field Medical position or related field
Strong clinical knowledge including pharmacotherapy, treatment guidelines, clinical research processes, medical expert engagement strategies, and FDA promotional guidelines, regulations, and ethical guidelines applied to the pharmaceutical industry is required.
Candidates will perform their duties in accordance with applicable law, regulations, and Novartis policies.

💡 Responsibilities

Leverage scientific expertise and market knowledge to establish and build professional relationships and engage with HCPs
Engage with customers - customer engagements may include but are not limited to: emerging data discussions, clinical trial activities, uncovering barriers in patient journey, understanding market dynamics within their territory, exploration of areas of unmet medical need, pipeline discussions, educating on disease state and product, capturing adverse events, and capturing medical insights through all stages of product lifecycle.
Demonstrate strategic territory vision and ensure appropriate territory identification, mapping, and planning of Medical Engagements (MEs) and Key Accounts as aligned to medical strategy and in collaboration with internal Novartis colleagues.
Provide clinical trial support for company sponsored trials facilitating relevant medical activities and working cross-functionally with Medical Affairs and Clinical Operations colleagues.
Regularly and effectively collaborates with internal colleagues (e.g., HEOR, access, marketing, commercial, sales) within the assigned therapeutic area and territory to advance clinical practice while maintaining customer centricity and a One Novartis approach in accordance with Novartis compliance standards.
Maintain in-depth knowledge of assigned therapeutic area and Novartis compounds to serve as a medical resource to customers and internal colleagues (in accordance with Working Practice Documents).
Maintain in-depth knowledge of internal policies and external regulations (e.g., field medical Working Practice Document (WPD), travel policy, expense policy, state and local laws, institutional policies) and how they affect day-to-day responsibilities.
Execute all administrative responsibilities and training (e.g., Veeva CRM, voicemail, e-mail, expense reports, compliance modules, etc.) in a timely manner, including profiling of core customers and ensuring up-to-date information in the CRM.
Champion emerging responsibilities as strategic priorities and territory needs evolve
Proactively drive personal and professional development.

Project Management Data Analysis Product Development Communication Skills Analytical Skills Collaboration Microsoft Excel Customer service Microsoft Office Negotiation Presentation skills Written communication Compliance Interpersonal skills Networking Relationship building Problem-solving skills MS Office Account Management Teamwork Research Training Active listening Market Research Strategic thinking CRM Customer Success PowerPoint

Posted about 2 hours ago

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🔥 Senior Solutions Consultant

Posted about 2 hours ago

📍 Canada, United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

2-4 years of experience in client-facing roles in Saas, ideally in fintech, accounting, or ERP software
Expertise in software integrations, or accounting or procurement software
Strong technical aptitude and ability to comprehend complex software solutions, APIs, and integrations
Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences
Proven track record in a customer-facing role in the SaaS industry, such as Sales, Solutions Consulting, Pre-Sales, or Technical Account Management
Experience conducting persuasive software demonstrations, including strong demo fundamentals and an ability to tie features to value
Experience conducting customer discovery and technical scoping

💡 Responsibilities

Partner with Sales and Customer Success teams to achieve a deep understanding of larger, more complex clients and their current and future business needs
Craft and deliver compelling, customized demonstrations to prospects, tying their business challenges to the value Procurify provides
Build relationships and trust to become our prospects’ “trusted advisor” to understand and solve their complex workflow questions
Conduct technical scoping for out-of-the-box integrations as well as complex multi-system API integrations; work with partners on scoping custom solutions; collect requirements for internal development
Enhance client readiness by building collateral and processes to set proper expectations before their onboarding begins
Responsible for training and onboarding new members of our Solutions Consulting Team
Help ramp up new members of our Sales and Customer Success Teams
Other related ad hoc duties as assigned

SQL Data Analysis API testing REST API Communication Skills Problem Solving Customer service Accounting Presentation skills Written communication Excellent communication skills Relationship building Account Management Verbal communication Training Troubleshooting Active listening Client relationship management Sales experience Technical support Customer Success SaaS

Posted about 2 hours ago

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🔥 Senior Account Executive

Posted about 2 hours ago

📍 United States, Canada

🧭 Full-Time

💸 175000.0 - 216000.0 USD per year

🔍 Software Development

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

Minimum of 3 years of B2B SaaS sales experience - bonus points for previous experience in a tech start-up selling into finance and exposure to accounting
Preferably experience in procurement and accounts payable software
Able to close mid-market deals with minimal executive sponsorship
Strong track record of success crushing sales quotas and comfortable closing deals ranging from $30K-$75K+
A competitive attitude with an aptitude and experience developing your own business opportunities and seeing them through to the final sale

💡 Responsibilities

Guide the office of the CFO and other executive decision makers at mission driven companies on their spend management and procurement journeys.
Leverage our comprehensive Procure-to-Pay platform to help your customers create visibility and control to reduce their spend while optimizing procurement, contract management, and accounts payable processes to achieve breakthrough financial results.
Build strong customer relationships and develop strategic territory or vertical plans.
Orchestrate every step of the sales cycle, from opportunity identification to closing deals, and will be rewarded for exceeding targets with a top-tier compensation package.

Salesforce RESTful APIs Account Management Negotiation skills Client relationship management Budgeting Sales experience Lead Generation CRM Financial analysis Customer Success SaaS

Posted about 2 hours ago

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🔥 Implementation Manager

Posted about 2 hours ago

📍 Canada

🧭 Full-Time

🔍 Software Development

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

3+ years of hands-on implementation experience with SaaS applications.
Experience as an Implementation Manager working with and or/integrating with ERP and accounting applications such as Quickbooks, Sage Intacct, NetSuite etc.
Strong communication and interpersonal skills when it comes to building and maintaining client relationships
Experience working with customer data and imports
Strong customer and project management experience
Extremely detail-oriented, well organized, and impeccable time management skills
A track record for meeting deadlines and excelling in a fast-paced environment
Passionate about problem solving and helping customers excel

💡 Responsibilities

Be a Procurify product expert. You are the main point of contact for your onboarding clients, taking a consultative approach to discovery and scoping your clients’ workflows
Build strong client relationships by being the main point of contact during the implementation process
Understand client business requirements and goals during project planning to be able to support and design technical configuration and workflows
Project manage the implementation plan that include project schedules and managing the onboarding timelines, communication documents, and follow-up plans to keep each project moving
Support champions with change management strategy, leveraging Procurify’s education resources and facilitating training sessions to empower end users at multiple levels within an organization
Validate and lead user acceptance testing to ensure workflow configuration and integration are successful
Engage with product and engineering on feature releases and enhancements while staying up to date on product knowledge and industry standards
Be comfortable diving into data using Excel/Googlesheets
Work cross-functionally with the product team and engineering team as it relates to client onboarding and client success

Project Management SQL Data Analysis Salesforce Project Coordination Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Accounting Written communication Interpersonal skills Account Management Training Client relationship management Data visualization Customer support Change Management Customer Success SaaS

Posted about 2 hours ago

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