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Customer Success

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🔥 Technical Presales Engineer

Posted about 1 hour ago

📍 Czech Republic

🧭 Full-Time

🔍 Artificial Intelligence

🏢 Company: Rossum👥 251-500💰 Debt Financing about 1 year agoArtificial Intelligence (AI)SaaS Machine Learning Document Management Software

🔧 Requirements

Experience in a customer facing role - you ran in depth technical discovery, mapped out complex customer processes and designed solutions to address their needs.
Amazing presenter, always thinking about how to pass the message in the most effective way, customizing your every presentation and demo.
Technically savvy - you can explain complex technical concepts in a simple way, making it easy for the business to understand.
Happy to hack a small script in python or play with different configuration files to achieve the best solution.
Experience with artificial intelligence or have the will and ability to learn basic concepts in AI.

💡 Responsibilities

Provide strategic technical advisory to prospects, customers, and Rossumers.
Analyze customer needs, run discovery and demonstrations, and implement an end to end proof of concept.
Be responsible for the communication between the GTM organization and the technical teams.

Python SQL Artificial Intelligence Data Analysis Machine Learning Communication Skills Analytical Skills Customer service RESTful APIs Presentation skills Sales experience Scripting Customer Success English communication

Posted about 1 hour ago

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🔥 AWS Technical Architect

Posted about 1 hour ago

📍 United States, Canada, India, Colombia

🔍 Software Development

🔧 Requirements

Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
API integration experience
Strong troubleshooting and debugging skills
Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
Contact Center architecture knowledge
Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
Experience in technology/software sales, pre-sales, or consulting
Advanced knowledge of AWS services and cloud architecture
Salesforce knowledge and familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Experience with WorkForce Management solutions
Experience working with outbound dialers and campaign management
Knowledge of software development methodologies such as Agile and Scrum
AWS Cloud Practitioner Certification
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator

💡 Responsibilities

Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
Facilitate business process reviews to identify customer requirements and processes
Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
Drive best practice contact center design into each and every aspect of solution delivery
Effectively manage all aspects of project and customer communications
Deliver customer end user training and documentation
Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
Lead vision and strategy discussions with contact center and customer service leadership and management

AWS Backend Development Leadership Node.js PostgreSQL Project Management Python SQL Agile Business Intelligence Cloud Computing Data Analysis DynamoDB Full Stack Development Java Salesforce C#Amazon Web Services API testing .NET REST API WebRTC Communication Skills CI/CD Customer service Agile methodologies RESTful APIs Mentoring Linux Terraform Troubleshooting Ansible Data modeling Scripting Debugging Customer Success

Posted about 1 hour ago

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🔥 Medical Science Liaison (MSL) ONC Solid Tumor - Miami Region - Remote

Posted about 1 hour ago

📍 United States of America

💸 166400.0 - 274800.0 USD per year

🔍 Pharmaceutical

🔧 Requirements

Graduate degree in science or healthcare required; doctoral degree preferred (MD, PhD, DNP, PharmD, etc)
0-7 years of experience in a Field Medical position or related field
Strong clinical knowledge including pharmacotherapy, treatment guidelines, clinical research processes, medical expert engagement strategies, and FDA promotional guidelines, regulations, and ethical guidelines applied to the pharmaceutical industry is required.
Candidates will perform their duties in accordance with applicable law, regulations, and Novartis policies.

💡 Responsibilities

Leverage scientific expertise and market knowledge to establish and build professional relationships and engage with HCPs
Engage with customers - customer engagements may include but are not limited to: emerging data discussions, clinical trial activities, uncovering barriers in patient journey, understanding market dynamics within their territory, exploration of areas of unmet medical need, pipeline discussions, educating on disease state and product, capturing adverse events, and capturing medical insights through all stages of product lifecycle.
Demonstrate strategic territory vision and ensure appropriate territory identification, mapping, and planning of Medical Engagements (MEs) and Key Accounts as aligned to medical strategy and in collaboration with internal Novartis colleagues.
Provide clinical trial support for company sponsored trials facilitating relevant medical activities and working cross-functionally with Medical Affairs and Clinical Operations colleagues.
Regularly and effectively collaborates with internal colleagues (e.g., HEOR, access, marketing, commercial, sales) within the assigned therapeutic area and territory to advance clinical practice while maintaining customer centricity and a One Novartis approach in accordance with Novartis compliance standards.
Maintain in-depth knowledge of assigned therapeutic area and Novartis compounds to serve as a medical resource to customers and internal colleagues (in accordance with Working Practice Documents).
Maintain in-depth knowledge of internal policies and external regulations (e.g., field medical Working Practice Document (WPD), travel policy, expense policy, state and local laws, institutional policies) and how they affect day-to-day responsibilities.
Execute all administrative responsibilities and training (e.g., Veeva CRM, voicemail, e-mail, expense reports, compliance modules, etc.) in a timely manner, including profiling of core customers and ensuring up-to-date information in the CRM.
Champion emerging responsibilities as strategic priorities and territory needs evolve
Proactively drive personal and professional development.

Project Management Data Analysis Product Development Communication Skills Analytical Skills Collaboration Microsoft Excel Customer service Microsoft Office Negotiation Presentation skills Written communication Compliance Interpersonal skills Networking Relationship building Problem-solving skills MS Office Account Management Teamwork Research Training Active listening Market Research Strategic thinking CRM Customer Success PowerPoint

Posted about 1 hour ago

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🔥 Senior Solutions Consultant

Posted about 2 hours ago

📍 Canada, United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

2-4 years of experience in client-facing roles in Saas, ideally in fintech, accounting, or ERP software
Expertise in software integrations, or accounting or procurement software
Strong technical aptitude and ability to comprehend complex software solutions, APIs, and integrations
Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences
Proven track record in a customer-facing role in the SaaS industry, such as Sales, Solutions Consulting, Pre-Sales, or Technical Account Management
Experience conducting persuasive software demonstrations, including strong demo fundamentals and an ability to tie features to value
Experience conducting customer discovery and technical scoping

💡 Responsibilities

Partner with Sales and Customer Success teams to achieve a deep understanding of larger, more complex clients and their current and future business needs
Craft and deliver compelling, customized demonstrations to prospects, tying their business challenges to the value Procurify provides
Build relationships and trust to become our prospects’ “trusted advisor” to understand and solve their complex workflow questions
Conduct technical scoping for out-of-the-box integrations as well as complex multi-system API integrations; work with partners on scoping custom solutions; collect requirements for internal development
Enhance client readiness by building collateral and processes to set proper expectations before their onboarding begins
Responsible for training and onboarding new members of our Solutions Consulting Team
Help ramp up new members of our Sales and Customer Success Teams
Other related ad hoc duties as assigned

SQL Data Analysis API testing REST API Communication Skills Problem Solving Customer service Accounting Presentation skills Written communication Excellent communication skills Relationship building Account Management Verbal communication Training Troubleshooting Active listening Client relationship management Sales experience Technical support Customer Success SaaS

Posted about 2 hours ago

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🔥 Senior Account Executive

Posted about 2 hours ago

📍 United States, Canada

🧭 Full-Time

💸 175000.0 - 216000.0 USD per year

🔍 Software Development

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

Minimum of 3 years of B2B SaaS sales experience - bonus points for previous experience in a tech start-up selling into finance and exposure to accounting
Preferably experience in procurement and accounts payable software
Able to close mid-market deals with minimal executive sponsorship
Strong track record of success crushing sales quotas and comfortable closing deals ranging from $30K-$75K+
A competitive attitude with an aptitude and experience developing your own business opportunities and seeing them through to the final sale

💡 Responsibilities

Guide the office of the CFO and other executive decision makers at mission driven companies on their spend management and procurement journeys.
Leverage our comprehensive Procure-to-Pay platform to help your customers create visibility and control to reduce their spend while optimizing procurement, contract management, and accounts payable processes to achieve breakthrough financial results.
Build strong customer relationships and develop strategic territory or vertical plans.
Orchestrate every step of the sales cycle, from opportunity identification to closing deals, and will be rewarded for exceeding targets with a top-tier compensation package.

Salesforce RESTful APIs Account Management Negotiation skills Client relationship management Budgeting Sales experience Lead Generation CRM Financial analysis Customer Success SaaS

Posted about 2 hours ago

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🔥 Implementation Manager

Posted about 2 hours ago

📍 Canada

🧭 Full-Time

🔍 Software Development

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

3+ years of hands-on implementation experience with SaaS applications.
Experience as an Implementation Manager working with and or/integrating with ERP and accounting applications such as Quickbooks, Sage Intacct, NetSuite etc.
Strong communication and interpersonal skills when it comes to building and maintaining client relationships
Experience working with customer data and imports
Strong customer and project management experience
Extremely detail-oriented, well organized, and impeccable time management skills
A track record for meeting deadlines and excelling in a fast-paced environment
Passionate about problem solving and helping customers excel

💡 Responsibilities

Be a Procurify product expert. You are the main point of contact for your onboarding clients, taking a consultative approach to discovery and scoping your clients’ workflows
Build strong client relationships by being the main point of contact during the implementation process
Understand client business requirements and goals during project planning to be able to support and design technical configuration and workflows
Project manage the implementation plan that include project schedules and managing the onboarding timelines, communication documents, and follow-up plans to keep each project moving
Support champions with change management strategy, leveraging Procurify’s education resources and facilitating training sessions to empower end users at multiple levels within an organization
Validate and lead user acceptance testing to ensure workflow configuration and integration are successful
Engage with product and engineering on feature releases and enhancements while staying up to date on product knowledge and industry standards
Be comfortable diving into data using Excel/Googlesheets
Work cross-functionally with the product team and engineering team as it relates to client onboarding and client success

Project Management SQL Data Analysis Salesforce Project Coordination Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Accounting Written communication Interpersonal skills Account Management Training Client relationship management Data visualization Customer support Change Management Customer Success SaaS

Posted about 2 hours ago

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🔥 Customer Success Manager

Posted about 2 hours ago

📍 Canada

🧭 Full-Time

💸 73000.0 - 90000.0 CAD per year

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

3+ years of Customer Success experience in SaaS
Experience within B2B SaaS
Experience within Fintech
Strong problem-solving skills and a self-starter attitude
Customer-centric mindset; challenges the status quo and finds a better way
Understands our customer personas and the goals and challenges of our target market
Excellent written and verbal communication skills both internally and externally
Keeps up to date on trends and news from the industry, our competitors, and our target market
Shares Procurify values of Compassion, Courage, Creativity and Curiosity
Comfortable working independently as well as part of a team in a fast-paced environment

💡 Responsibilities

Manage a book of business valued at approximately $1-2M; overseeing the entire customer journey from post-onboarding to product adoption, expansion, advocacy, and renewal
Build and nurture long-term relationships with customers, ensuring they achieve their business objectives
Drive product adoption by providing guidance and resources to ensure customers fully utilize and benefit from Procurify
Proactively manage and monitor customer health, identifying and addressing escalations and churn risks, regardless of renewal timing
Identify upsell and expansion opportunities for the Account Management team to maximize customer value and business growth
Communicate customer needs cross-functionally while balancing them with business objectives and managing customer expectations

Communication Skills Customer service Relationship building Problem-solving skills Account Management Active listening Client relationship management Cross-functional collaboration CRM Customer Success SaaS

Posted about 2 hours ago

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🔥 Account Executive

Posted about 2 hours ago

📍 United States, Canada

🧭 Full-Time

💸 144000.0 - 176000.0 USD per year

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

Minimum of 3 years of B2B SaaS sales experience - bonus points for previous experience in a tech start-up selling into finance and exposure to accounting
Preferably experience in procurement and accounts payable software
Able to close mid-market deals with minimal executive sponsorship
A competitive attitude with an aptitude and experience developing your own business opportunities and seeing them through to the final sale
Strong track record of success crushing sales quotas and comfortable closing deals ranging from $30K-$75K+
Great energy that people gravitate toward and can sell the vision of digital transformation in the procure-to-pay process to create a customer-centric experience for our clients’ end-customers. This is both an emotional sale for an innovative solution with your Technical Users and Buyers and a rational one that delivers excellent ROI for your Economic Buyers
A challenger - able to lead with commercial insight, teaching your customers, tailoring your conversations, and taking control of the sales process while remaining consistent in your deal management approach delivering scalable / repeatable results
A natural learner - curious, confident and enthusiastic. You love to ask questions and deeply understand your customer’s problems
Well-organized and can manage many moving pieces at once, coordinating internal teams to bring the best that Procurify can offer your clients
Process-oriented- an expert at maintaining excellent pipeline hygiene and accurate forecasting
A bias toward action, loves to dive in and get stuff done, over-delivering on expectations and creating plans to close gaps in the forecast as they arise

💡 Responsibilities

Guide the office of the CFO and other executive decision makers at mission driven companies on their spend management and procurement journeys.
Leverage our comprehensive Procure-to-Pay platform to help your customers create visibility and control to reduce their spend while optimizing procurement, contract management, and accounts payable processes to achieve breakthrough financial results.
Build strong customer relationships and develop strategic territory or vertical plans.
Orchestrate every step of the sales cycle, from opportunity identification to closing deals, and will be rewarded for exceeding targets with a top-tier compensation package.

Salesforce Communication Skills RESTful APIs Account Management Negotiation skills Client relationship management Sales experience Lead Generation CRM Customer Success

Posted about 2 hours ago

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🔥 Software Engineer, Data Infrastructure

Posted about 2 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Anrok👥 51-100💰 $30,000,000 Series B 11 months agoSaaS Software Tax Preparation

🔧 Requirements

Product-minded software engineer with 5+ years of experience
Experience talking to users and synthesizing needs
Deep understanding of data platforms and building for scale

💡 Responsibilities

Design, build, and scale systems that let customers reliably sync their Anrok financial data to their data warehouses (e.g. Snowflake, BigQuery), allowing them to reconcile invoicing, payment, and bank account data.
Interface directly with customers to ensure the formats and mechanisms are tailored to the domain, but still flexible enough to accommodate different accounting practices.
Increase the flexibility and scale of Anrok's internal data infrastructure, allowing us to more effectively leverage data in our decision making.

AWS Backend Development PostgreSQL Python SQL Cloud Computing Data Analysis ETL Git Snowflake Algorithms Data engineering Data Structures REST API CI/CD Microservices Data visualization Data modeling NodeJS Software Engineering Data analytics Data management Debugging Customer Success

Posted about 2 hours ago

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🔥 Product Manager (E-Commerce)

Posted about 2 hours ago

📍 United States, Canada

🧭 Full-Time

💸 105000.0 - 130000.0 CAD per year

🔍 E-Commerce

🏢 Company: Palmstreet

🔧 Requirements

3-5 years of experience as a Product Manager in e-commerce, preferably within the US or Canada.
Deep understanding of e-commerce logistics challenges.

💡 Responsibilities

Facilitate handling hundreds of products in each live stream, ensuring easy listing and selling processes.
Streamline seller operations to efficiently manage numerous customer interactions weekly.
Simplify shipping and accounting processes for sellers, enhancing their operational efficiency.
Optimizing interactive checkout and payment flows
Managing payment gateways and secure transactions
Create superior shipping and delivery experiences to ensure customer satisfaction.

Project Management SQL Agile Data Analysis Product Management User Experience Design Product Operations Cross-functional Team Leadership Product Analytics REST API Communication Skills Analytical Skills Problem Solving Agile methodologies Stakeholder management Financial analysis Customer Success

Posted about 2 hours ago

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