Senior Customer Success Jobs

Find remote senior customer success positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Success

Senior

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🔥 Senior Customer Success Manager

Posted 2 days ago

🧭 Full-Time

🔍 Manufacturing and Supply Chain

Bachelor’s degree in Business, Marketing or equivalent.
5+ years of hands-on business or business-facing experience as an Information Technology Business Analyst or Consultant.
Experience with executive presentations and escalations; strong executive presence.
ERP implementation experience is preferred.
Strong communication (oral & written) skills; must be able to motivate the customer.

Primary point of contact with SMB Enterprise Customer Accounts globally, discussing their business.
Solicit decision-makers on needs for additional licenses, upgrades, or services for software and generate revenue.
Create and Maintain the overall Customer Journey artifacts.
Cultivate customer satisfaction.
Understand customer growth and future user potential.

Posted 2 days ago

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🔥 Sr. Customer Success Manager, Key Accounts

Posted 2 days ago

📍 East Coast

🧭 Full-Time

💸 105000.0 - 135000.0 USD per year

🔍 Software as a Service (SaaS)

🏢 Company: Smartsheet👥 1001-5000💰 $3,200,000,000 Post-IPO Debt 3 months ago🫂 Last layoff almost 2 years agoSaaS Enterprise Software

Extensive experience managing Fortune 100 / Global Accounts.
Extensive experience with XaaS model focusing on Customer Success.
Proven history of relationships with VP and C-Level customer contacts.
Ability to respectfully challenge and drive meaningful change.
Advanced business acumen including financial, value, and strategy insights.
Project Portfolio Management (PPM) knowledge and experience preferred.
Smartsheet Product and System Administrator Certification within 3 months of hire is required.
Must reside on the East Coast.

Develop and execute comprehensive engagement strategies and joint-success plans across assigned accounts.
Make data-driven decisions to mitigate risk, increase adoption and uncover new opportunities.
Serve as a product expert and strategic partner guiding customers to outcomes-based value.
Align documentation with customer use cases supporting business functions.
Seek relationships with customer executives and perform business reviews.
Build positive cross-team relationships to drive improvement and advocacy.

Data Analysis Account Management Customer Success SaaS

Posted 2 days ago

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🔥 Senior Manager, Customer Success Operations

Posted 5 days ago

📍 United States

💸 120000.0 - 150000.0 USD per year

🔍 B2B SaaS

🏢 Company: AlphaSense👥 1001-5000💰 $650,000,000 Series F 7 months agoArtificial Intelligence (AI)Search Engine Market Research SaaS Machine Learning Analytics

At least 5-7+ years of experience working with a Revenue organization.
Strong operational skills with a focus on productivity and process improvement.
Experience optimizing and rolling out technology and workflows in a sales environment.
Excellent communication skills.
Ability to think strategically and act tactically.
Proven creative problem-solving skills.
Strong project management abilities.
Experience with B2B sales processes and relevant tools.

Optimize existing Customer Success processes for scalability.
Partner with Customer Success leaders to drive productivity gains and improve user adoption/retention rates.
Identify opportunities across technology stack and workflows to enhance productivity.
Understand and improve SFDC processes and provide suggestions for enhancements.
Create and optimize reporting for Directors and Managers.
Develop relationships with Customer Success team to implement best practices.
Own the Quarterly Business Review process including template refinement.
Collaborate with Insights team for data-driven process improvements.
Partner with Enablement team to improve tool training and adoption.
Act as the go-to person for the Customer Success organization.

Project Management Business Analysis Data Analysis Salesforce Relationship management Data visualization Process improvement Customer Success

Posted 5 days ago

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🔥 Senior Customer Success Manager, USA, Remote

Posted 6 days ago

📍 USA

🧭 Full-Time

💸 100000.0 - 120000.0 USD per year

🔍 Fundraising and non-profit solutions

🏢 Company: Fundraise Up👥 101-250💰 $10,000,000 Series A almost 4 years agoArtificial Intelligence (AI)Payments Non Profit B2B Social Impact Enterprise Software FinTech

Proven work experience of 5-8 years in SaaS Customer Success.
Experience managing a customer book of business exceeding $2M ARR.
Familiarity with CRMs, Digital Marketing, Google Analytics, and Meta Pixel.
Excellent communication and presentation skills.
Ability to develop relationships with customers and stakeholders.
Understanding of performance metrics or KPIs.
Ability to work independently and collaboratively across teams.
Strong problem-solving skills for complex technical issues.
Ability to thrive in a fast-paced start-up environment.
Willingness to work outside normal hours as needed.

Own a portfolio of ~50 non-profit accounts.
Provide account management throughout the customer lifecycle.
Act as the main point of contact for all account management matters.
Deliver product training and technical support.
Conduct Quarterly Account Reviews.
Identify and mitigate risks to retain customers.
Expand relationships with senior-level stakeholders.
Identify and develop growth opportunities.
Handle customer escalations and drive resolution.
Exceed defined Growth and Retention metrics.
Analyze reports and trends to drive actions.
Collaborate with internal teams for customer satisfaction.
Incorporate customer feedback into product development.

Data Analysis Google Analytics Account Management Data visualization Digital Marketing Technical support CRM Customer Success SaaS

Posted 6 days ago

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🔥 Customer Success Engineer

Posted 7 days ago

📍 United States

💸 65000.0 - 110000.0 USD per year

🔍 Cloud Security

🏢 Company: Britive👥 51-100💰 $20,500,000 Series B almost 2 years agoCloud Security Cyber Security Identity Management Software

Experience in Technical Support Specialist and/or Services Engineering role.
Experience in the Cybersecurity industry, IAM/PAM domain, and tools.
Bachelor’s degree in computer science or information technology.
Proficient in technical triaging and troubleshooting methods.
Experience with customer helpdesk solutions like Zendesk and project management solutions like Monday.com, JIRA/Confluence.
Clear understanding of IAM services of leading Cloud Services Platforms like AWS, GCP, and Azure.
Hands-on experience with command line prompts, APIs, SQL, JSON, Terraform, and Python.
Strong client-facing and communication skills.
Resourceful, self-learner, and problem solver.

Advise customers with prescribed best practices and guide on successful deployments.
Provide on-call support including answering technical questions and troubleshooting issues.
Replicate reported issues and identify corrective actions.
Contribute to the knowledge base and product best practices guides.
Monitor and address customer feedback on social platforms.
Generate awareness about new product features.
Gather customer feedback and liaise with other teams.
Assist in onboarding new team members.

AWS Python SQL Cybersecurity GCP Jira Azure Terraform Troubleshooting JSON Confluence

Posted 7 days ago

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🔥 Customer Success, Midwest (Cleveland or Detroit Based)

Posted 7 days ago

📍 Ohio, Michigan, Wisconsin, Illinois, Missouri

💸 70000.0 - 110000.0 USD per year

🔍 Education

2+ years instructional leadership or coaching experience.
5+ years teaching experience.
Excellent interpersonal, organizational, and persuasion skills.
Top-notch organization and attention to detail.
Entrepreneurial spirit.

Perform renewal efforts with district and school partners across the country.
Collaborate with district and school leaders to plan effective implementations.
Deliver online webinar trainings and onsite professional development workshops.
Analyze usage data and metrics and work with district partners to maximize user engagement.
30% travel required, can be heavier during summer and fall seasons.

Leadership Project Management Data Analysis Sales experience Customer Success

Posted 7 days ago

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🔥 Customer Success, Southeast (Florida Based)

Posted 7 days ago

📍 Florida, North Carolina, South Carolina, Georgia, Louisiana

🧭 Full-Time

💸 70000.0 - 110000.0 USD per year

🔍 Education technology

2+ years instructional leadership or coaching experience.
5+ years teaching experience.
Excellent interpersonal, organizational, and persuasion skills.
Top-notch organization and attention to detail.
Entrepreneurial spirit.

Perform renewal efforts with district and school partners.
Collaborate with leaders to plan effective implementations.
Deliver online webinars and onsite professional development workshops.
Analyze usage data and engage with district partners.

Leadership Project Management Coaching Interpersonal skills Relationship building Training Sales experience Customer Success

Posted 7 days ago

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🔥 Customer Success, West (Portland Based)

Posted 7 days ago

📍 United States

🧭 Full-Time

💸 70000.0 - 110000.0 USD per year

🔍 Education

2+ years instructional leadership or coaching experience.
5+ years teaching experience.
Excellent interpersonal, organizational, and persuasion skills.
Top-notch organization and attention to detail.
Entrepreneurial spirit.

Perform renewal efforts with district and school partners across the country.
Collaborate with district and school leaders to plan effective implementations.
Deliver online webinar trainings and onsite professional development workshops.
Analyze usage data and metrics and work with district partners to maximize user engagement.
30% travel required, heavier during summer and fall seasons.

Leadership Project Management Analytical Skills Presentation skills Coaching Relationship building Training Sales experience Customer Success

Posted 7 days ago

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🔥 Senior Manager, Customer Success

Posted 7 days ago

📍 United States, Australia, New Zealand, United Kingdom

🧭 Full-Time

💸 116000.0 - 175000.0 USD per year

🔍 Customer engagement platform, SaaS

🏢 Company: Iterable👥 501-1000💰 $200,000,000 Series E over 3 years agoArtificial Intelligence (AI)SaaS Mobile Apps Marketing Software

Bachelor’s degree or equivalent experience.
5+ years of experience in a B2B customer success role with a fast-paced SaaS startup.
3+ years of team building and management experience, demonstrating the ability to hire and manage talent.
Strong problem-solving skills and capacity to manage ambiguity.
Exceptional communication and interpersonal skills.
Technical understanding with empathy for customer challenges.

As a leader of the Customer Success team, manage a team of Customer Success Managers to ensure customer satisfaction and ROI.
Build relationships with internal stakeholders and customer executives.
Analyze product usage and identify opportunities for customers.
Conduct regular check-ins and create strategic initiatives for retention and growth.
Track team metrics on customer problem resolution.
Collaborate with various departments to effectively communicate product functionalities.

Leadership Problem Solving Empathy Client relationship management Cross-functional collaboration Technical support Customer Success SaaS

Posted 7 days ago

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🔥 Senior Customer Success Manager (AUS)

Posted 12 days ago

📍 Australia

💸 210000.0 - 275000.0 AUD per year

🔍 Developer Experience

🏢 Company: Cortex👥 251-500💰 $48,166,880 Series C about 2 years agoCustomer Service Artificial Intelligence (AI)Big Data Analytics Information Technology Software

7+ years of relevant experience with Customer Success, Customer Support or Professional Services.
Knowledge of Cloud tools (AWS, Azure, GCP) and Containerization tools (e.g. Docker, Kubernetes, Rancher).
Strong experience with customer interaction and support.
Experience in Customer Engineer or Solutions Architect roles.
Ability to manage multiple adjacent projects successfully.
Strong presentation, communication, and collaboration skills.

Be the customer's advocate by knowing their goals and use cases to suggest improvements.
Participate in and prepare for Monthly and Quarterly Business Reviews with customers.
Collaborate with product management, engineering, and technical services teams for new features.
Evolve best practices for technical product adoption and customer success.
Manage large customers across APAC to ensure success of enterprise deals.
Shape the design and practices of the Customer Success team as an early member.

AWS Docker Cloud Computing GCP Kubernetes Debugging Customer Success

Posted 12 days ago

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