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Senior Customer Success Jobs

Find remote senior customer success positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Success
Senior
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🔥 Sr. Customer Success Manager - LogScale/Next-Gen SIEM (Remote)
Posted 1 day ago

💸 100000.0 - 170000.0 USD per year

🔍 Cybersecurity

  • Minimum of 3 years of experience in a CSM or TAM role
  • 2+ years experience in SIEM and SOAR technologies
  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures
  • Excellent customer service skills and ability to quickly establish technical credibility with customers
  • Excellent communication skills, written and verbal
  • Proven problem-solving skills
  • Collaborative attitude
  • Ability to travel up to 25%
  • Build and foster relationships with customers within your book of business while driving engagement, retention and growth.
  • Proactively support your customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to our product and engineering teams. When things go off track, you’ll notice and take action.
  • Create success plans built around the customer’s desired outcomes and drive product adoption. Identify measurable goals and timelines to help customers onboarding and grow.
  • Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory
  • Conduct strategic business reviews to align on business priorities, product roadmap, customer satisfaction, usage patterns and best practices.
  • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
  • Drive escalations with executive management and stakeholders
  • Help drive customer references and evangelize customer success stories.
  • Drive customer value and expansion while maintaining a trusted relationship.
  • Create knowledge base content to capture new learning for reuse throughout the company and user base.
  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
Posted 1 day ago
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🔥 Customer Success Manager Sr
Posted 1 day ago

📍 United States

💸 105085.35 - 168136.55 USD per year

🔍 SaaS

🏢 Company: csgcareers

  • Has a bachelor’s degree or equivalent education/experience.
  • Has experience supporting enterprise SaaS customers in Healthcare, Financial Services, Retail and/or Cable & Telco.
  • Has the ability to analyze workflow, evaluate systems and formulate plans.
  • Has a proven track record of building and maintaining strong customer satisfaction and achieving revenue growth targets.
  • Has the ability to travel up to 25% to customer sites or as their portfolio requires.
  • Proficient in English is a business environment.
  • Manage a portfolio of strategic accounts, often with complex program and technical requirements, providing them with thought leadership and consultation to maximize investment in CSG.
  • Develop a deep understanding of the customers expected outcomes and build strong relationships while collaborating to construct and execute strategic account plans that drive customer success, retention, and growth.
  • Monitor customer health metrics and create recommendations to drive high utilization and adoption of CSG’s Customer Experience (CX) product suite.
  • Act as an escalation point for reported/identified issues and operational services impacting events.
  • Collaborate cross-functionally with CSG finance, product management and technical teams to ensure seamless implementation and ongoing support of CSG’s CX solution portfolio.

Cross-functional Team LeadershipCommunication SkillsProblem-solving skillsMS OfficeAccount ManagementNegotiation skillsReportingRelationship managementSales experienceData visualizationStrategic thinkingFinancial analysisData analyticsCustomer supportCustomer SuccessEnglish communicationSaaS

Posted 1 day ago
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🔥 Senior Customer Success Manager - (Remote - US)
Posted 2 days ago

📍 United States

🔍 SaaS

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed about 2 years agoInternet

  • 5+ years of experience in enterprise customer success, account management, or sales within a SaaS environment.
  • Experience with strategic growth planning, account mapping, and driving expansion for enterprise customers.
  • Strong knowledge of SaaS metrics (NRR, CLTV) and ability to influence them.
  • Proven ability to manage complex customer relationships and drive revenue growth.
  • Strong project management skills with the ability to navigate technical requirements.
  • Familiarity with partner-led go-to-market models and leveraging partners to support customer success.
  • Proficiency with CRM tools such as Salesforce and using analytics to inform strategy.
  • Excellent communication skills and ability to work effectively in remote and hybrid environments.
  • Manage a portfolio of high-value enterprise accounts, driving expansion and increasing annual recurring revenue (ARR).
  • Develop and execute strategic account plans, aligning customer needs with product offerings.
  • Lead value-driven conversations with customers, identifying cross-sell and upsell opportunities within the product suite.
  • Foster and maintain executive-level relationships, securing long-term customer commitments.
  • Drive customer retention and mitigate churn by proactively engaging with customers and using data insights.
  • Manage escalations and resolve issues by working with internal teams such as support, product, and engineering.
  • Track and report on key success metrics like NRR, ARR, growth, and customer adoption.
  • Utilize CRM tools (Salesforce) to manage accounts and make data-driven decisions.

Project ManagementSalesforceStrategic ManagementAccount ManagementCRMCustomer SuccessSaaS

Posted 2 days ago
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🔥 Senior Customer Success Manager - Japan (remote)
Posted 4 days ago

📍 Japan

🔍 Education

🏢 Company: Udacity👥 1001-5000💰 $5,000,000 over 3 years ago🫂 Last layoff over 2 years agoEducationEdTechArtificial Intelligence (AI)E-LearningTrainingMachine LearningRoboticsSoftware

  • 3+ years of experience in a customer-facing customer success, account management or strategic consulting organization. Software or education experience a benefit.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
  • Strong interpersonal skills and experience building internal and external relationships.
  • Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Written and verbal fluency in both English and Japanese languages required
  • Empathize with every aspect of the customer experience, putting customers' needs first.
  • Guide and coach customer executives, managers and employees with a dedicated customer success process. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
  • Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient.
  • Identify common customer challenges and actively suggest better solutions.
  • Partner with Udacity's Sales team to help them be more effective.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Craft customer on-boarding assets, adapt existing customer on-boarding assets and work with product marketing to refine existing and create new on-boarding assets.
  • Help drive customer references and case studies.

Product ManagementCross-functional Team LeadershipCommunication SkillsCustomer serviceMentoringNegotiationPresentation skillsCoachingRelationship buildingProblem-solving skillsAccount ManagementTrainingClient relationship managementSales experienceCustomer supportCustomer SuccessEnglish communicationSaaS

Posted 4 days ago
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🔥 Senior Customer Success Manager - East
Posted 5 days ago

📍 United States

🧭 Full-Time

💸 115000.0 - 165000.0 USD per year

🔍 Security

  • 5+ years experience in a customer-facing role, (e.g. solutions, customer success, technical account management, or solutions engineering).
  • 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions).
  • Own a book of customers, be the advocate for, and champion their needs
  • Work with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
  • Run monthly and quarterly business reviews and serve as a trusted advisor and ensure business objectives are realized.
  • Work closely with Sales to identify opportunities for expansion

Cloud ComputingCross-functional Team LeadershipCommunication SkillsNetworkingAccount ManagementSales experienceCustomer SuccessSaaS

Posted 5 days ago
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🔥 Senior Customer Success Manager - MST Time Zone
Posted 5 days ago

📍 CO, AZ, ID, MT, NM, UT, and WY

🧭 Full-Time

💸 115100.0 - 159700.0 USD per year

🔍 Customer Success

  • 5+ years managing enterprise level customers
  • 7+ years in customer-facing roles (CSM, account management, or consulting)
  • Proven experience working within or supporting Fortune 500 companies or similarly large organizations
  • Expert in strategic planning, bringing data-driven insights and best practices to optimize client success
  • Proven ability to build and sustain relationships with executive-level stakeholders, as well as business and technical contacts to help drive accountability within customer organizations
  • Intellectually curious; asks critical questions, and challenges ideas for better solutions
  • Develops and implements strategies to maximize revenue growth, retention and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics
  • Excellent communication skills and presentation skills
  • Ability to distill technical concepts into easily understood insights for non-technical audiences
  • Strong collaboration and influence skills to align internal teams and external stakeholders
  • Thrives in dynamic environments, adept at creating structure and processes for high-impact customers
  • Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions
  • Passionate about leveraging data and technology to drive business outcomes
  • Ensure customer success by driving full value realization of the Segment platform.
  • Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
  • Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
  • Cultivate strong relationships with technical and business teams to drive engagement.
  • Identify and expand opportunities to deepen customer engagement and account growth.
  • Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
  • Build and nurture new stakeholder relationships to unlock expansion opportunities.
  • Partner with Sales on account renewals and expansion strategies.
  • Analyze your portfolio to prioritize high-impact risks and opportunities.
  • Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.
  • Become a Segment platform expert while staying current with industry trends in data and analytics.
  • Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.

LeadershipData AnalysisETLStrategic ManagementCommunication SkillsCustomer serviceRelationship buildingAccount ManagementSales experienceStakeholder managementData analyticsCustomer supportCustomer SuccessSaaS

Posted 5 days ago
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🔥 Senior Customer Success Manager - DACH (m/f/d)
Posted 6 days ago

📍 EU

🔍 Market Research

  • Degree in psychology, business administration, market research, or similar fields
  • Background in Market Research
  • 5–7 years experience in supporting and consulting B2B customers - ideally in SaaS, management consulting, or advertising/communication
  • Experience in dynamic, interactive environments
  • Proficient in German and English
  • Hands-on mentality, pragmatism, and proactivity
  • Active listener, who communicates purposefully and confidently
  • Serve as the primary point of contact and advisor for a portfolio of clients, building and maintaining strong relationships through ongoing support and regular check-ins (e.g., QBRs)
  • Understand customers' business challenges and help them resolve those using systematic market and consumer research; provide strategic guidance on leveraging consumer insights to meet their goals
  • Prepare and conduct client workshops and training to educate customers on modern market research methods and empower them to leverage the potential of insights specific to the clients' industry
  • Own and manage research projects from end to end, ensuring surveys are launched efficiently, results are delivered timely, and clients maximize their research budget
  • Manage renewals, cross-sells, up-sells and extend customer subscriptions by identifying expansion opportunities applying strategic account planning and penetrating the different account layers
  • Identify growth opportunities and work with the sales organization to raise awareness of the value of customer insights across the organization

Project ManagementSQLData AnalysisCommunication SkillsCustomer servicePresentation skillsRelationship buildingProblem-solving skillsAccount ManagementNegotiation skillsTrainingActive listeningClient relationship managementSales experienceMarket ResearchStrategic thinkingCustomer SuccessEnglish communicationSaaS

Posted 6 days ago
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🔥 Senior Customer Success Manager
Posted 6 days ago

🧭 Full-Time

🔍 Fintech

🏢 Company: Paddle

  • Demonstrable success and progression in Customer Success Management roles
  • Experience working with customers within Payments, Fintech, and/or Software companies is desirable
  • Excellent communication skills with the ability to distil complex thoughts and strategies
  • Analytical, with a strong understanding of software sales and subscription KPIs
  • Experience in providing best practice advisory on core SaaS strategies
  • Ensure the successful onboarding of new customers
  • Develop trusted advisor relationships with customer stakeholders and executive sponsors
  • Help customers create a world-class online buying experience
  • Identify opportunities for revenue growth
  • Be an internal advocate for customers
  • Support Sales and Marketing teams by contributing to the development of customer references, success stories and case studies
Posted 6 days ago
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🔥 Senior Customer Success Manager
Posted 6 days ago

🧭 Full-Time

💸 106400.0 - 138400.0 USD per year

🔍 Healthcare

🏢 Company: Spring Health👥 1001-5000💰 $100,000,000 Series E 8 months agoMental HealthArtificial Intelligence (AI)mHealthWellnessHealth Care

  • You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management.
  • You have experience in upselling and retaining customers to drive additional revenue.
  • You have experience using SaaS-based solutions and platforms.
  • You have experience owning the life cycle contract renewals.
  • You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.
  • You have a deep passion to transform the U.S. healthcare system, especially mental health.
  • You have the willingness and ability to travel as needed (approx. 15%).
  • You have a Bachelor’s degree or higher, preferred.
  • Serve as the product expert and mental health advocate for an enterprise book of business.
  • Develop and maintain positive working relationships with multiple customers and consultants.
  • Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics.
  • Own the full customer lifecycle from implementations to engagement strategies to contract renewals.
  • Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations.
  • Work cross-functionally to provide key customer feedback and process improvements.
  • Provide sales support as needed.
Posted 6 days ago
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🔥 Senior AI Solutions Customer Success Manager
Posted 6 days ago

📍 South Africa

🧭 Contract

🔍 AI Solutions

🏢 Company: Growth Troops

  • 5+ years of experience managing software deployments, from onboarding to expansion.
  • 3+ years working with enterprise clients, managing multiple stakeholders.
  • Strong ability to drive customer success in SaaS or AI-driven solutions.
  • Exceptional spoken English, capable of explaining complex concepts with clarity.
  • Analytical mindset, experience with data-driven decision-making (SQL, Python a plus).
  • Self-starter with proven success in high-growth environments.
  • Collaborate with growth teams, content leads, and executives to align AI solutions with business objectives.
  • Oversee content deployment timelines, proactively resolving delays.
  • Partner with technical teams to refine AI workflows for efficiency and impact.
  • Track key metrics (organic traffic, CTR, revenue) and adjust strategies accordingly.
  • Drive fast, effective solution deployment with minimal iteration.
  • Train teams to leverage AI tools, eliminating technical barriers.
  • Create repeatable playbooks to streamline future deployments.
  • Relay insights to Product and Engineering to inform roadmap improvements.

Project ManagementPythonSQLArtificial IntelligenceData AnalysisContent creationCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsAccount ManagementTrainingClient relationship managementData visualizationData managementCustomer SuccessSaaS

Posted 6 days ago
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