Senior Manager, Customer Success Operations

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Requirements:

• At least 5-7+ years of experience working with a Revenue organization.
• Strong operational skills with a focus on productivity and process improvement.
• Experience optimizing and rolling out technology and workflows in a sales environment.
• Excellent communication skills.
• Ability to think strategically and act tactically.
• Proven creative problem-solving skills.
• Strong project management abilities.
• Experience with B2B sales processes and relevant tools.

Responsibilities:

• Optimize existing Customer Success processes for scalability.
• Partner with Customer Success leaders to drive productivity gains and improve user adoption/retention rates.
• Identify opportunities across technology stack and workflows to enhance productivity.
• Understand and improve SFDC processes and provide suggestions for enhancements.
• Create and optimize reporting for Directors and Managers.
• Develop relationships with Customer Success team to implement best practices.
• Own the Quarterly Business Review process including template refinement.
• Collaborate with Insights team for data-driven process improvements.
• Partner with Enablement team to improve tool training and adoption.
• Act as the go-to person for the Customer Success organization.