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Senior Customer Success Manager

Posted 3 days agoViewed

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💎 Seniority level: Senior, 5+ years

🔍 Industry: Manufacturing and Supply Chain

🗣️ Languages: English

⏳ Experience: 5+ years

Requirements:
  • Bachelor’s degree in Business, Marketing or equivalent.
  • 5+ years of hands-on business or business-facing experience as an Information Technology Business Analyst or Consultant.
  • Experience with executive presentations and escalations; strong executive presence.
  • ERP implementation experience is preferred.
  • Strong communication (oral & written) skills; must be able to motivate the customer.
Responsibilities:
  • Primary point of contact with SMB Enterprise Customer Accounts globally, discussing their business.
  • Solicit decision-makers on needs for additional licenses, upgrades, or services for software and generate revenue.
  • Create and Maintain the overall Customer Journey artifacts.
  • Cultivate customer satisfaction.
  • Understand customer growth and future user potential.
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