Senior Customer Success Manager - West/Central

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Requirements:

• 5+ years experience in enterprise, customer-facing roles such as Customer Success, Professional Services, or Technical Account Management.
• Knowledge of Supply Chain Security, DevSecOps, AppSec or regulatory compliance.
• Ability to take ownership of customer portfolio autonomously.
• Entrepreneurial mindset to build processes in a new team.
• Commitment to personal and professional development.

Responsibilities:

• Lead the technical onboarding process for new customers, working with internal teams to understand client requirements.
• Act as the voice of the customer within Chainguard, ensuring their needs are advocated for internally.
• Collaborate with Technical Support for timely issue resolution.
• Develop hands-on technical knowledge of Chainguard products.
• Partner with the Edu team to train customers on product features and best practices.
• Build relationships with various levels of customer stakeholders to minimize churn risks.