Senior Customer Success Manager - EMEA

View full description

Requirements:

• 5+ years of experience in customer-facing roles, collaborating with technical and business teams.
• Relevant domain knowledge in areas such as Supply Chain Security, DevSecOps, or vulnerability management.
• Capability to make key decisions to drive customer outcomes and resolve issues.
• An entrepreneurial mindset, able to develop new processes in a startup environment.
• Commitment to continuous personal and professional development.
• Driven with high emotional intelligence and strong priority management skills.

Responsibilities:

• Lead the technical onboarding process for new customers.
• Act as the voice of the customer, advocating for their needs within the organization.
• Collaborate with Technical Support and Customer Engineering teams for issue resolution.
• Develop hands-on technical knowledge of Chainguard and stay updated on industry trends.
• Ensure customer education on product features and best practices.
• Build relationships with various levels of customer stakeholders to support account management.