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Senior Customer Success Manager (AUS)

Posted 8 days agoViewed

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💎 Seniority level: Senior, 7+ years

📍 Location: Australia

💸 Salary: 210000.0 - 275000.0 AUD per year

🔍 Industry: Developer Experience

🏢 Company: Cortex👥 251-500💰 $48,166,880 Series C about 2 years agoCustomer ServiceArtificial Intelligence (AI)Big DataAnalyticsInformation TechnologySoftware

⏳ Experience: 7+ years

🪄 Skills: AWSDockerCloud ComputingGCPKubernetesDebuggingCustomer Success

Requirements:
  • 7+ years of relevant experience with Customer Success, Customer Support or Professional Services.
  • Knowledge of Cloud tools (AWS, Azure, GCP) and Containerization tools (e.g. Docker, Kubernetes, Rancher).
  • Strong experience with customer interaction and support.
  • Experience in Customer Engineer or Solutions Architect roles.
  • Ability to manage multiple adjacent projects successfully.
  • Strong presentation, communication, and collaboration skills.
Responsibilities:
  • Be the customer's advocate by knowing their goals and use cases to suggest improvements.
  • Participate in and prepare for Monthly and Quarterly Business Reviews with customers.
  • Collaborate with product management, engineering, and technical services teams for new features.
  • Evolve best practices for technical product adoption and customer success.
  • Manage large customers across APAC to ensure success of enterprise deals.
  • Shape the design and practices of the Customer Success team as an early member.
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