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Senior Customer Success Manager

Posted 20 days agoViewed

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💎 Seniority level: Senior, 2-5 years

🔍 Industry: Internet of Things (IoT), Connected Operations

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff over 4 years agoCloud Data ServicesBusiness IntelligenceInternet of ThingsSaaSSoftware

🗣️ Languages: Spanish, English

⏳ Experience: 2-5 years

🪄 Skills: Customer Success

Requirements:
  • 2-5 years of experience in Customer Success, account management, or consulting.
  • SaaS experience preferred.
  • Experience supporting or working with technical products.
  • Solutions-oriented with strong problem-solving skills.
  • Passion for going above and beyond and thriving in a fast-paced environment.
  • Bachelor’s degree from a 4-year institution.
  • Fluency in Spanish and English.
Responsibilities:
  • Be on the front-lines ensuring customer safety, efficiency, and sustainability with the IoT platform.
  • Compose joint success plans with customers, outlining objectives, metrics, and timelines.
  • Orchestrate renewal-focused business reviews.
  • Deeply understand the Samsara platform and communicate its capabilities to diverse industries.
  • Mitigate escalations and resolve customer issues.
  • Provide excellent customer service throughout the service cycle.
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