Sr. Customer Success Manager, Key Accounts

Posted 3 days agoViewed

💎 Seniority level: Senior, Extensive experience

📍 Location: East Coast

💸 Salary: 105000.0 - 135000.0 USD per year

🔍 Industry: Software as a Service (SaaS)

🏢 Company: Smartsheet👥 1001-5000💰 $3,200,000,000 Post-IPO Debt 3 months ago🫂 Last layoff almost 2 years agoSaaS Enterprise Software

⏳ Experience: Extensive experience

🪄 Skills: Data AnalysisAccount ManagementCustomer SuccessSaaS

Extensive experience managing Fortune 100 / Global Accounts.
Extensive experience with XaaS model focusing on Customer Success.
Proven history of relationships with VP and C-Level customer contacts.
Ability to respectfully challenge and drive meaningful change.
Advanced business acumen including financial, value, and strategy insights.
Project Portfolio Management (PPM) knowledge and experience preferred.
Smartsheet Product and System Administrator Certification within 3 months of hire is required.
Must reside on the East Coast.

Develop and execute comprehensive engagement strategies and joint-success plans across assigned accounts.
Make data-driven decisions to mitigate risk, increase adoption and uncover new opportunities.
Serve as a product expert and strategic partner guiding customers to outcomes-based value.
Align documentation with customer use cases supporting business functions.
Seek relationships with customer executives and perform business reviews.
Build positive cross-team relationships to drive improvement and advocacy.