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Junior Customer Support Jobs

Find remote junior customer support positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Support
Junior
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🔥 Customer Support Engineer
Posted 9 days ago

📍 D.C Metro

🧭 Full-Time

💸 150000.0 - 210000.0 USD per year

🔍 Cybersecurity

🏢 Company: Andesite

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • 2+ years of experience in technical support, customer support, or a related role in the enterprise cybersecurity domain.
  • Strong understanding of cybersecurity technologies, including SIEMs, Data Lakes, Endpoint Detection & Response, Threat Intel Platforms.
  • Proficiency in Python for troubleshooting API integrations.
  • Familiarity with CRM tools like Salesforce for tracking support tickets.
  • Excellent problem-solving, communication, and interpersonal skills.

  • Assist customers during implementation for successful deployment and configuration of solutions.
  • Provide guidance for API integrations and custom workflows using Python.
  • Act as a liaison to resolve technical challenges during onboarding.
  • Serve as the first point of contact for troubleshooting customer technical issues.
  • Diagnose and resolve complex problems related to solutions and third-party integrations.
  • Escalate unresolved issues to engineering or product teams.
  • Educate customers on product features to maximize their value.

PythonCybersecurityTechnical supportCRM

Posted 9 days ago
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🔥 Junior Dental Customer Support
Posted 29 days ago

📍 United States

🧭 Full-Time

🔍 Dental imaging software and solutions

🏢 Company: Anatomage, Inc.

  • Bachelor's degree in Biology or a related field
  • Strong computer knowledge and ability to learn new software applications
  • Ability to learn clinical dental terms and medical concepts
  • Excellent phone skills
  • Strong verbal and written communication skills
  • Strong attention to detail and organizational skills
  • Ability to multi-task and demonstrate accountability
  • Experience in the medical or dental industry preferred
  • Experience in radiology is a plus
  • Experience speaking to medical professionals on the phone is advantageous

  • Complete department training requirements under direct supervision
  • Conduct surgical case planning with doctors
  • Provide product assistance via phone and email
  • Conduct product training with new customers
  • Follow up with surgical case progress
  • Build a professional working relationship with doctors
  • Provide clinical feedback from doctors to the production team
  • Train for and complete bone reduction cases with direct supervision
  • Successfully pass validation training
  • Handle complaints and resolve issues
  • Receive 3rd party data
  • Perform other relevant duties as assigned

Problem SolvingAttention to detailOrganizational skillsTechnical supportCustomer support

Posted 29 days ago
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🔥 Customer Support Specialist - English
Posted about 1 month ago

📍 London, Barcelona, Paris, Amsterdam

🔍 Fintech

🏢 Company: Payhawk👥 251-500💰 $100,000,000 Series B almost 3 years agoFinancial ServicesPaymentsFinTechSoftware

  • At least 2 years of customer support experience.
  • Fluent in English.
  • Experience working with case/ticket management systems like Salesforce and Zendesk.
  • Excellent communication and problem-solving skills.
  • Ability and willingness to work independently and within a team.
  • Proactive attitude and attention to detail.
  • Multi-tasking abilities.

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  • Analyze and report product malfunctions.
  • Proactively engage with customers to solve issues before they become problems.
  • Follow up with customers to ensure their technical issues are resolved.
  • Identify customer needs and help customers use specific features.
  • Share feature requests and workarounds with team members.
  • Gather customer feedback and share with Product, Sales, and Marketing teams.
  • Update internal databases with information about technical issues.
  • Collaborate with the Product team to maintain help center articles.
  • Keep communication with external stakeholders.
  • Own physical cards’ delivery tracking system.
  • Work closely with Customer Success Specialists on activation and retention.
  • Engage customers actively.

SalesforceTechnical supportCustomer supportConfluence

Posted about 1 month ago
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🔥 Technical Customer Support - United States
Posted about 1 month ago

📍 United States

🧭 Contract

🔍 AI audio solutions

  • 2-3 years of proven experience in technical customer support within a SaaS environment or high-growth technology company.
  • Expertise in resolving technical issues related to APIs and browser errors.
  • Proficiency with industry-standard tools including GCP suite, BigQuery, Firestore/Firebase, and GoogleSQL/SQL.
  • Ability to read and troubleshoot code, preferably in Python, JavaScript, Node.js, and React.
  • Prior experience working in a startup with international, remote teams.

  • Quickly and effectively resolve customer support tickets to ensure a seamless user experience.
  • Diagnose and solve technical issues related to the ElevenLabs platform, including APIs and code.
  • Continuously update and improve support documentation and help center articles.
  • Act as a liaison between customers and internal teams, providing feedback for product improvements.
  • Work closely with product and engineering teams to relay customer needs and suggest enhancements.

Node.jsPythonSQLGCPJavascriptReactTechnical support

Posted about 1 month ago
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🔥 Customer Support Specialist (Remote) - India
Posted about 2 months ago

📍 India

🧭 Full-Time

🔍 Ed-Tech

  • Previous experience providing support through live chats.
  • Fluency in English.
  • Strong technical and analytical skills.
  • Ability to provide proactive and innovative solutions.
  • Outstanding written and verbal skills.
  • Ability to understand customer's needs.
  • Ability to work in teams.
  • A customer-centric, empathetic mindset with excellent listening skills.
  • An ability to focus on what counts, creating simple solutions to deliver fast results.
  • A passion for learning and desire for self-improvement.

  • Answer customers’ questions and resolving any issues that they may be facing.
  • Identify problem areas and flag them to the concerned team.
  • Ensure customer satisfaction and work on collecting and tracking user's feedback.
  • Work closely with the product teams to resolve issues and share customer feedback.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationEmpathy

Posted about 2 months ago
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🔥 Licensed Customer Support Agent (Remote)
Posted about 2 months ago

🧭 Full-Time

🔍 Insurance

  • Familiarity with travel insurance products, terminology, and industry best practices.
  • Exceptional verbal and written communication skills, coupled with strong technical and analytical abilities.
  • Self-motivated and proactive, with a proven ability to drive progress and foster key relationships.
  • Highly organized and detail-oriented, with a passion for delivering outstanding customer support.
  • Positive and perseverant attitude, coupled with a flexible and results-driven approach.
  • Strong teamwork skills, with the ability to collaborate effectively across various functions and levels.
  • Proficiency in customer relationship management (CRM) systems, Zendesk, and other ticketing tools.
  • Excellent active listening and empathy skills, with the ability to understand and address customers' needs effectively.
  • Ability to maintain composure and professionalism in challenging situations, demonstrating resilience and adaptability.
  • Commitment to continuous learning and self-education, going beyond provided training to explore and master relevant products.
  • Must be able to obtain a Property and Casualty Insurance license, and pass a background check with fingerprinting.

  • Provide top-tier technical support via phone, email, and chat, ensuring prompt and effective resolution of customer inquiries.
  • Conduct high-level customer service to identify customers' travel needs and recommend the most suitable products.
  • Test and document development projects, providing valuable insights and feedback for continuous improvement.
  • Assist with process improvement initiatives and implement ideas in a fast-paced, dynamic environment.
  • Document and manage various ongoing projects and ensure timely completion.
  • Identify and propose automated solutions to streamline processes, enhancing efficiency and productivity.
  • Maintain accurate and detailed customer records, documenting interactions and ensuring data integrity.
  • Monitor and analyze customer feedback and metrics to identify trends, escalate issues, and propose improvement solutions.
  • Participate in creating and maintaining knowledge base articles, FAQs, and other customer-facing resources.

TeamworkActive listeningProcess improvementTechnical support

Posted about 2 months ago
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🔥 Customer Support Technical Representative - Extended Services
Posted 3 months ago

📍 UK

🔍 Cybersecurity

  • 2-3 years related work experience.
  • Working knowledge of cloud platforms, identity platform providers, and adjacent services (e.g., AWS, Okta, Docker, Kubernetes).
  • Advanced understanding of technologies impacting 1Password products, including developer tools and SIEM platforms.
  • Advanced knowledge of web service integrations using REST API.
  • Familiarity with virtualization and provisioning concepts.
  • Understanding of cloud infrastructure and experience deploying containerized applications.
  • Knowledge of networking concepts and experience with troubleshooting tools.
  • Basic scripting ability and experience in a range of programming languages.
  • Hands-on experience with UNIX/LINUX and Windows-based platforms.
  • Preferred: previous experience with 1Password and in the technology space.

  • Interpret customer requests for technical assistance and address needs effectively.
  • Diagnose and resolve routine tier 2 queries related to Extended Services.
  • Provide support calls for tier 2 issues when required.
  • Navigate and utilize internal CX tech stack and customer management systems.
  • Triage incoming tickets and assess escalations.
  • File new issues and feature requests on behalf of customers.
  • Mentor junior representatives and collaborate with senior team members.

AWSDockerKibanaKubernetesREST APICollaborationCI/CD

Posted 3 months ago
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🔥 (native Japanese) Customer Support Consultant (Thailand, remotely)
Posted 3 months ago

📍 Thailand

🔍 Support-as-a-Service

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

  • Native Japanese and English communication skills
  • At least 6 months of experience in a customer support role
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services
  • Communicate with developers and other departments of various IT companies

Communication SkillsAnalytical SkillsCollaborationResearch skillsCustomer supportPositive attitude

Posted 3 months ago
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🔥 Customer Support Specialist
Posted 4 months ago

📍 United States

🧭 Full-Time

💸 $33,023 - $49,950 per year

🔍 Internet of Things (IoT)

🏢 Company: Samsara👥 1001-5000WeddingEventsEvent Management

  • 2+ years of experience in a customer-facing role within a contact center environment.
  • Demonstrated ability to increase productivity through daily task completion and guided trainings.
  • Experience in a fast-paced environment handling escalated customers and able to follow up on customer requests in a timely manner.
  • Strong problem-solving skills and a proven ability to deliver a positive customer experience.
  • Exceptional communication skills to effectively communicate with a wide range of customers.
  • Experience managing 20+ cases per day via phone, chat, and email channels.
  • Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud).
  • Proficient with macOS. Availability to work flexible hours.

  • Help Customers with a wide range of general inquiries on billing issues and questions.
  • Handle customer questions about contract renewals and cancellations.
  • Solve customer issues and escalations about Samsara products and services.
  • Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction.
  • Champion, role model, and embed Samsara’s cultural principles as we scale globally.

Communication SkillsAnalytical SkillsCollaboration

Posted 4 months ago
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🔥 Customer Support Analyst (Mid-market)
Posted 4 months ago

📍 Canada, United States

🧭 Full-Time

💸 $65,000 - $90,000 per year

🔍 SaaS

  • Passionate about delivering top-notch customer service.
  • Impeccable attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to analyze and solve technical problems quickly.
  • Thrive in a collaborative environment.
  • Highly coachable and open to learning.
  • Bachelor's degree required.
  • Minimum of 2+ years in Client Relations, Account Management, Customer Success, Technical Support, or Customer Service.
  • Experience in SaaS customer service or sales is ideal.
  • Familiarity with CRM systems and strong multi-tasking abilities.

  • Monitor support channels and respond swiftly and empathetically to inbound customer requests.
  • Troubleshoot and resolve customer issues efficiently and escalate complex issues as needed.
  • Craft thoughtful and accurate responses to customer inquiries.
  • Share valuable customer feedback with product and engineering teams.
  • Aid in the implementation and understanding of Clariti's mid-market platform.
  • Assist with configuration projects to improve support capabilities.
  • Maintain detailed records of customer interactions in Salesforce.
  • Work closely with cross-functional teams to advocate for customer needs.
  • Stay updated on product features and industry trends.

SalesforceJiraProduct DevelopmentCommunication SkillsCollaboration

Posted 4 months ago
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