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Customer Support Specialist

Posted 4 months agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: United States

💸 Salary: $33,023 - $49,950 per year

🔍 Industry: Internet of Things (IoT)

🏢 Company: Samsara👥 1001-5000WeddingEventsEvent Management

🗣️ Languages: English, Spanish, French

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaboration

Requirements:
  • 2+ years of experience in a customer-facing role within a contact center environment.
  • Demonstrated ability to increase productivity through daily task completion and guided trainings.
  • Experience in a fast-paced environment handling escalated customers and able to follow up on customer requests in a timely manner.
  • Strong problem-solving skills and a proven ability to deliver a positive customer experience.
  • Exceptional communication skills to effectively communicate with a wide range of customers.
  • Experience managing 20+ cases per day via phone, chat, and email channels.
  • Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud).
  • Proficient with macOS. Availability to work flexible hours.
Responsibilities:
  • Help Customers with a wide range of general inquiries on billing issues and questions.
  • Handle customer questions about contract renewals and cancellations.
  • Solve customer issues and escalations about Samsara products and services.
  • Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction.
  • Champion, role model, and embed Samsara’s cultural principles as we scale globally.
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