Customer Support Specialist

Posted 2024-09-27

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💎 Seniority level: Junior, 2+ years

📍 Location: United States

💸 Salary: $33,023 - $49,950 per year

🔍 Industry: Internet of Things (IoT)

🏢 Company: Samsara👥 1001-5000 Wedding Events Event Management

🗣️ Languages: English, Spanish, French

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaboration

Requirements:

2+ years of experience in a customer-facing role within a contact center environment.
Demonstrated ability to increase productivity through daily task completion and guided trainings.
Experience in a fast-paced environment handling escalated customers and able to follow up on customer requests in a timely manner.
Strong problem-solving skills and a proven ability to deliver a positive customer experience.
Exceptional communication skills to effectively communicate with a wide range of customers.
Experience managing 20+ cases per day via phone, chat, and email channels.
Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud).
Proficient with macOS. Availability to work flexible hours.

Responsibilities:

Help Customers with a wide range of general inquiries on billing issues and questions.
Handle customer questions about contract renewals and cancellations.
Solve customer issues and escalations about Samsara products and services.
Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction.
Champion, role model, and embed Samsara’s cultural principles as we scale globally.

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Customer Support Specialist

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