Customer Support Specialist

Posted 10 days agoViewed

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💎 Seniority level: Proven experience in customer service or support roles

📍 Location: United States

🔍 Industry: Customer Support

🏢 Company: The Scott Source

🗣️ Languages: English

⏳ Experience: Proven experience in customer service or support roles

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceDocumentationTroubleshootingTechnical supportCRM

Requirements:

High school diploma or equivalent; bachelor’s degree in a related field is a plus.
Proven experience in customer service or support roles.
Exceptional verbal and written communication skills.
Strong problem-solving skills and the ability to work under pressure.
Proficiency with customer support software and tools, such as CRM systems.
Empathy and patience when dealing with customer concerns.
Ability to work both independently and as part of a team.

Responsibilities:

Respond promptly and professionally to customer inquiries across multiple channels.
Troubleshoot customer issues and work towards effective resolutions.
Manage customer accounts and update information as needed.
Maintain detailed records of customer interactions and feedback.
Provide insights on customer feedback to improve products and services.
Assist in training new team members and fostering a supportive work environment.
Work collaboratively with other teams to ensure customer satisfaction and success.

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Customer Support Specialist

Requirements:

Responsibilities:

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