Tapcheck Inc.

Tapcheck Inc. is an award-winning fintech company that provides earned wage access and financial education to empower employers and employees, leading to reduced financial stress and enhanced productivity.

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🔥 Customer Support Specialist, Balance Support (Bilingual Spanish)

Posted 2024-11-14

📍 TX, AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, VA, WA, WI

🧭 Full-Time

💸 19 USD per hour

🔍 Fintech

Bilingual in English and Spanish with effective communication skills.
Proven experience in a customer support role, ideally in fintech.
Proficiency in ticketing systems, CRM platforms, and payroll systems.
Understanding of time clock functionality and adept at data management.
Exceptional problem-solving and adaptability in a fast-paced environment.

Respond promptly to incoming customer inquiries with focus on accuracy.
De-escalate situations with dissatisfied customers through empathy.
Develop a profound understanding of customer-facing features and guide troubleshooting.
Drive key customer support metrics to enhance service quality.
Collaborate with internal teams to efficiently resolve issues.
Create a distinctive customer experience that leaves a positive impression.

Communication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-14

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🔥 Client Support Specialist

Posted 2024-11-07

📍 AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, VA, WA, WI

💸 24 USD per hour

🔍 Fintech

Ability to work Mon-Fri 11AM CST-7:00PM CST.
Bachelor's degree in computer science, information technology, finance, or related field or equivalent practical experience.
Previous experience in a similar client support role, preferably in fintech.
Strong technical aptitude and understanding of APIs and integration processes.
Excellent problem-solving skills for analyzing complex issues.
Exceptional verbal and written communication skills.
Customer-centric mindset and commitment to outstanding service.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in ticketing systems and relevant support tools.
Flexibility to work evenings or weekends as needed.

Provide exceptional client support through various channels (email, chat, phone) to address inquiries and technical issues related to payroll and timeclock software integrations.
Drive customer support metrics such as first response time and Customer Satisfaction Ratings.
Collaborate with internal teams to troubleshoot and resolve issues effectively.
Develop understanding of client-facing features and articulate them clearly.
Act as a liaison between clients and internal teams, providing feedback.
Report system issues via Jira and document client interactions in Zendesk.
Contribute to the improvement of client support processes.
Collaborate with teams to onboard new clients ensuring successful post-launch experience.
Monitor tickets to identify trends that can improve client satisfaction.

JiraCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07

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🔥 Customer Support Specialist, Balance Support

Posted 2024-11-07

📍 AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, VA, WA, WI

💸 19 USD per hour

🔍 Fintech

Flexibility in working hours, including evenings or weekends.
Proven experience in a similar customer support role, preferably in fintech.
Technical proficiency in ticketing systems and CRM platforms.
Expertise in payroll and time clock systems with troubleshooting skills.
Ability to manage and interpret payroll data from reports.
Strong problem-solving capabilities for complex issues.
Outstanding verbal and written communication skills.
Customer-centric approach with a passion for service.
Adaptability in a dynamic environment, managing multiple priorities.

Respond promptly to customer inquiries, ensuring accurate answers.
De-escalate situations with dissatisfied customers through empathy.
Master customer-facing features and articulate them clearly.
Guide customers in troubleshooting and using Tapcheck effectively.
Drive key support metrics to enhance service quality.
Collaborate with internal teams to resolve issues efficiently.
Work with call center professionals to improve service standards.
Create a positive customer experience that sets Tapcheck apart.
Process payroll software reports and understand payroll systems.
Manage reports related to time clock, payroll, and earned wage access.

Communication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-11-07

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🔥 Business Development Associate, Strategic Pursuits

Posted 2024-11-07

📍 Texas, United States

🧭 Full-Time

💸 70000 - 75000 USD per year

🔍 B2B SaaS, fintech

3+ years of business development or sales experience in a high-growth B2B SaaS or fintech environment.
Proven track record in sourcing and progressing six-figure deals.
Strong networking and relationship-building skills.
Self-starter mentality and ability to thrive with minimal oversight.
Ability to collaborate cross-functionally and manage communication across teams.
Excellent communication, follow-up, and organizational skills.

Build and manage relationships with intermediaries and partners to source large employer opportunities.
Schedule, recap, and execute follow-ups from meetings.
Coordinate communications between sales teams and assist in scheduling demos.
Leverage partner relationships to identify high-value employer opportunities.
Assist in driving joint sales efforts and prepare presentations and sales collateral as needed.

Business DevelopmentBusiness developmentCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 2024-11-07

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🔥 Lead Software Engineer, Card Program

Posted 2024-10-29

📍 United States

🧭 Full-Time

💸 170000 - 180000 USD per year

🔍 Financial Technology

10+ years of experience in software development, focusing on Azure-based APIs and cloud architecture.
6+ years of development experience with C#, ASP.NET, Angular, Microsoft SQL, RESTful API, git.
5+ years of experience working on public-facing, high-volume, web applications facing the public internet.
Proven leadership in mentoring teams and fostering a collaborative, inclusive culture.
Hands-on experience building scalable, secure solutions on cloud platforms like Azure, AWS, or GCP.
Expertise in supporting high-volume, asynchronous applications and production SaaS.
Strong emphasis on performance, reliability, and security best practices (e.g., PCI DSS).

Implement, design, and review maintainable solutions for the payroll card program and associated systems.
Drive continuous improvement of existing architecture, optimizing performance, security, and scalability.
Mentor junior engineers, providing technical guidance and fostering a culture of learning and collaboration.
Conduct regular code reviews to ensure high quality and adherence to best practices.
Collaborate with cross-functional teams to troubleshoot and resolve production issues, minimizing downtime for users.
Promote technology best practices, ensuring efficiency, security, and quality throughout the development process.
Provide strong technical leadership for engineers working on Azure-based APIs and platforms.
Lead the resolution of complex technical issues, proactively identifying risks.

LeadershipSoftware DevelopmentSQLASP.NETGitC#Asp.NETAzureAngularCollaboration

Posted 2024-10-29

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🔥 Director of Partner Marketing

Posted 2024-10-18

📍 United States

🧭 Full-Time

💸 180000 - 190000 USD per year

🔍 B2B fintech/SaaS

10+ years of partner marketing experience with a proven track record in driving revenue.
Background in high-growth B2B fintech and/or SaaS businesses is highly desirable.
Familiarity with marketing automation tools, CRM systems, and digital marketing platforms.
Strong project management skills and ability to handle multiple projects simultaneously.
Self-motivated and thrives in a fast-paced environment.
Exceptional storytelling and presentation skills.
Strong cross-team collaboration and interpersonal skills.
Ability to make data-driven decisions utilizing analytics.
Experience with Salesforce, HubSpot, and Looker is a plus.

Design and implement comprehensive go-to-market initiatives supporting partnerships and channels.
Maintain regular communication with payroll and timekeeping system partners for alignment.
Lead collaboration on joint messaging, enablement, and co-marketing programs.
Oversee planning and execution of marketing initiatives like events and webinars.
Produce compelling collateral in partnership with Product Marketing.
Contribute to strategies for high-priority partners to drive referrals.
Ensure accuracy in marketing and CRM systems, overseeing campaign management.

LeadershipProject ManagementBusiness DevelopmentSalesforceStrategyBusiness developmentCollaboration

Posted 2024-10-18

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🔥 Senior Site Reliability Engineer

Posted 2024-10-17

📍 United States

💸 $160,000 - $170,000 per year

🔍 Fintech

7 + years of experience in SRE/DevOps with a strong focus on Azure.
4 + years of hands-on experience with infrastructure-as-code tools such as Terraform, Ansible, or CloudFormation.
5 + years of proficiency in high-level programming languages, including Python, Java, C/C++, Ruby, and JavaScript.
4 + years of experience with container platforms like Docker and LXC, as well as dynamic resource management frameworks such as Kubernetes, OpenShift, and Docker Swarm.
Proactive in identifying problems, performance bottlenecks, and areas for improvement.
Strong understanding of networking and security principles.
Bachelor’s degree in Computer Science, Information Technology, or a related experience.
Experience in fintech (payroll, payments, ecommerce, etc.) preferred.
Experience building secure and reliable environments and supporting high volume traffic web or data processing applications preferred.
AZ-400 Certification or SC-100 Certification preferred.

Monitor the production environment by overseeing system health and availability to ensure optimal performance.
Design, implement, and enhance cloud-based infrastructure solutions on Azure, ensuring high availability and scalability.
Architect and implement robust disaster recovery and business continuity strategies across multiple data centers and regions.
Measure and optimize system performance to proactively address customer needs and drive continuous improvement.
Provide primary engineering and operational support for large-scale distributed software applications.
Balance the speed of feature development with reliability, adhering to well-defined service-level objectives.
Partner with engineering teams to design and build durable, scalable products.
Establish and implement effective environment monitoring and alerting systems.
Ensure the security and compliance of cloud-based infrastructure solutions.
Document design decisions and processes while participating in system design consulting and capacity planning efforts.

DockerPythonJavaJavascriptKubernetesRubyC++JavaScriptAzureTerraform

Posted 2024-10-17

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🔥 Channel Partner

Posted 2024-10-15

📍 United States

🧭 Full-Time

💸 $85,000 - $115,000 per year

🔍 Financial technology

1+ years of experience in sales with a focus on channel/partners (payroll partners preferred).
Ability to leverage data to develop business plans, understand customers and market insight, and analyze program effectiveness.
Experience cold/warm calling and building relationships.
Proficiency in customer relationship management (CRM) software.
Strong verbal and written communication skills, with experience presenting to partners and stakeholders.
Flexibility and adaptability to change.
Proven track record of hitting and exceeding sales quota targets.
Proven ability to communicate with partners at all levels within an organization.
BA/BS Degree.
20-25% annual travel.

Build new relationships with sales representatives at our partner companies and strengthen existing connections with our channel partners.
Regularly communicate with partners to understand their needs.
Develop and implement channel sales strategies to meet or exceed sales targets.
Collaborate with partners to create joint business plans and set performance objectives.
Ensure channel partners have a deep understanding of Tapcheck’s products.
Manage the performance of existing partners, and work closely with them to achieve mutual goals.
Develop, implement, and execute channel partner programs such as trainings, webinars, newsletters, and joint marketing efforts.
Measure and report on the performance of channel partners, using metrics such as trainings, sales, and other growth levers.

Business DevelopmentData AnalysisBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-15

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🔥 VP of Finance

Posted 2024-10-15

📍 TX, AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, VA, WA, WI

🧭 Full-Time

🔍 Financial technology

12+ years in senior financial management positions. Director+ at similar or later-stage companies is preferred.
8+ years of management experience, including managing, developing, and leading a finance team.
Background in investment banking, private equity, and/or venture capital additive, but not required.
Proven experience leading a company through a successful Series C+.
Hands-on experience with budgeting and risk management.
Excellent knowledge of data analysis and forecasting models.
Proficiency in finance and accounting software.
Solid analytical and decision-making skills.
Experience managing a company's cash flow.
Strong knowledge of GAAP, financial planning, and forecasting.

Build and own FP&A, Strategic Finance, and Capital Markets at Tapcheck.
Develop and implement financial strategies to support Tapcheck’s growth and profitability goals.
Oversee all financial operations, including budgeting, forecasting, financial reporting, and analysis.
Influence high performance at the company level through developing forecasts, reporting results, analyzing variances, and providing actionable recommendations to drive improvement.
Manage the preparation and presentation of monthly, quarterly, and annual financial statements.
Ensure compliance with all financial regulations and standards.
Oversee cash flow management, capital allocation, and investment strategies.
Lead and mentor the finance team, fostering a culture of continuous improvement and professional development.
Collaborate with other departments to drive financial performance and support business objectives.
Develop and maintain relationships with investors, banks, and other financial partners.
Identify and mitigate financial risks, ensuring the company’s long-term financial stability.
Provide analytical support to the leadership team including development of internal management reporting capabilities including financial metrics (KPI) and non-financial metrics (OKR).
Provide strategic recommendations to the C-Suite and executive team based on financial analysis and projections.

LeadershipData AnalysisStrategyFinancial ManagementData analysis

Posted 2024-10-15

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🔥 Manager, Channel Sales

Posted 2024-10-13

📍 AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, VA, WA, WI

🔍 Financial Technology

5+ years of experience in sales with a focus on channel/partners
1+ years of leadership preferred
Experience growing and distributing new products with channels via compelling economic incentives and close collaboration with internal and external sales and marketing teams
Experience working with payroll partners including ADP, Paychex, Paycor, Paylocity, etc.
Highly entrepreneurial, proactive, and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance
Proven track record of working cross-functionally with various teams, managing initiatives at scale, and delivering results
Experience building and managing relationships with senior business leaders, both internally and externally
Ability to leverage data to develop business plans, understand customers and market insight and analyze program effectiveness
Proficiency in customer relationship management (CRM) software
Strong verbal and written communication skills, with experience presenting to partners and stakeholders
Strong problem-solving and negotiation skills
Flexibility and adaptability to change
Proven track record of hitting and exceeding sales quota targets
Ability to travel 20-25% annually

Cultivate and maintain strong relationships with our strategic payroll channel partners (including ADP, Paychex, Paylocity, Paycor, etc.)
Develop and implement channel sales strategies to meet or exceed sales targets
Collaborate with partners to create joint business plans and set performance objectives
Ensure channel partners have a deep understanding of Tapcheck’s products
Manage the performance of existing partners, and work closely with them to achieve mutual goals
Develop and implement channel partner programs such as trainings, webinars, newsletters, and joint marketing efforts
Measure and report on the performance of channel partners, using metrics such as trainings, sales, and other growth levers
Collaborate with Product and GTM teams to develop and execute a holistic partner strategy, from partner integrations that enhance Tapcheck's products to channel partners that drive new seller acquisition
Be accountable to KPI’s and business objectives each quarter
Determine and prioritize the appropriate mix of partner benefits, incentives, and co-marketing + sales opportunities necessary to secure a lucrative partnership deal
Lead a team of 2 Channel Partners

LeadershipBusiness DevelopmentData AnalysisCross-functional Team LeadershipBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaborationNegotiation

Posted 2024-10-13

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Tapcheck Inc.

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