Applyđź“Ť United States
🔍 Customer Support
- High school diploma or equivalent; bachelor’s degree in a related field is a plus.
- Proven experience in customer service or support roles.
- Exceptional verbal and written communication skills.
- Strong problem-solving skills and the ability to work under pressure.
- Proficiency with customer support software and tools, such as CRM systems.
- Empathy and patience when dealing with customer concerns.
- Ability to work both independently and as part of a team.
- Respond promptly and professionally to customer inquiries across multiple channels.
- Troubleshoot customer issues and work towards effective resolutions.
- Manage customer accounts and update information as needed.
- Maintain detailed records of customer interactions and feedback.
- Provide insights on customer feedback to improve products and services.
- Assist in training new team members and fostering a supportive work environment.
- Work collaboratively with other teams to ensure customer satisfaction and success.
Communication SkillsProblem SolvingCustomer serviceDocumentationTroubleshootingTechnical supportCRM
Posted 10 days ago
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