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Customer Support Specialist

Posted about 23 hours agoViewed

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📍 Location: Atlanta, Boston, Indianapolis, Chicago

💸 Salary: 65000.0 - 70000.0 USD per year

🔍 Industry: Medical device and SaaS

🏢 Company: Greenlight Guru👥 101-250💰 $120,000,000 Private over 3 years agoRisk ManagementMedical DeviceEnterprise SoftwareSoftware

🗣️ Languages: English

🪄 Skills: SalesforceTechnical supportCustomer supportSaaS

Requirements:
  • A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems.
  • A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment.
  • An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems.
  • Able to gracefully juggle multiple customer needs and responsibilities.
  • Tech-savvy and comfortable toggling between various SaaS tools.
  • Proficient user of Zoom, Google Suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk a plus.
Responsibilities:
  • Learn and understand Greenlight Guru’s software products and the industry that utilizes them.
  • Respond promptly to all inbound support tickets and emails.
  • Provide email, chat, phone, and video support to customers.
  • Escalate issues to appropriate stakeholders to resolve them promptly.
  • Build strong relationships with colleagues and clients.
  • Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
  • Participate in testing new features and releases.
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