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Customer Support Specialist, Balance Support

Posted 2024-11-07

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💎 Seniority level: Entry, Proven track record in a comparable customer support role

📍 Location: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, VA, WA, WI

💸 Salary: 19 USD per hour

🔍 Industry: Fintech

🏢 Company: Tapcheck Inc.

🗣️ Languages: English

⏳ Experience: Proven track record in a comparable customer support role

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem Solving

Requirements:
  • Flexibility in working hours, including evenings or weekends.
  • Proven experience in a similar customer support role, preferably in fintech.
  • Technical proficiency in ticketing systems and CRM platforms.
  • Expertise in payroll and time clock systems with troubleshooting skills.
  • Ability to manage and interpret payroll data from reports.
  • Strong problem-solving capabilities for complex issues.
  • Outstanding verbal and written communication skills.
  • Customer-centric approach with a passion for service.
  • Adaptability in a dynamic environment, managing multiple priorities.
Responsibilities:
  • Respond promptly to customer inquiries, ensuring accurate answers.
  • De-escalate situations with dissatisfied customers through empathy.
  • Master customer-facing features and articulate them clearly.
  • Guide customers in troubleshooting and using Tapcheck effectively.
  • Drive key support metrics to enhance service quality.
  • Collaborate with internal teams to resolve issues efficiently.
  • Work with call center professionals to improve service standards.
  • Create a positive customer experience that sets Tapcheck apart.
  • Process payroll software reports and understand payroll systems.
  • Manage reports related to time clock, payroll, and earned wage access.
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🔥 Customer Support Specialist, Balance Support (Bilingual Spanish)
Posted 2024-11-14

📍 TX, AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, VA, WA, WI

🧭 Full-Time

💸 19 USD per hour

🔍 Fintech

🏢 Company: Tapcheck Inc.

  • Bilingual in English and Spanish with effective communication skills.
  • Proven experience in a customer support role, ideally in fintech.
  • Proficiency in ticketing systems, CRM platforms, and payroll systems.
  • Understanding of time clock functionality and adept at data management.
  • Exceptional problem-solving and adaptability in a fast-paced environment.

  • Respond promptly to incoming customer inquiries with focus on accuracy.
  • De-escalate situations with dissatisfied customers through empathy.
  • Develop a profound understanding of customer-facing features and guide troubleshooting.
  • Drive key customer support metrics to enhance service quality.
  • Collaborate with internal teams to efficiently resolve issues.
  • Create a distinctive customer experience that leaves a positive impression.

Communication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-14
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