Customer Support Specialist, Balance Support (Bilingual Spanish)

Posted 2024-11-14

💎 Seniority level: Entry, Proven track record in a comparable customer support role

📍 Location: TX, AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, VA, WA, WI, CST, NOT STATED

💸 Salary: 19 USD per hour

🔍 Industry: Fintech

🏢 Company: Tapcheck Inc.

🗣️ Languages: English, Spanish

⏳ Experience: Proven track record in a comparable customer support role

🪄 Skills: Communication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Bilingual in English and Spanish with effective communication skills.
Proven experience in a customer support role, ideally in fintech.
Proficiency in ticketing systems, CRM platforms, and payroll systems.
Understanding of time clock functionality and adept at data management.
Exceptional problem-solving and adaptability in a fast-paced environment.

Responsibilities:

Respond promptly to incoming customer inquiries with focus on accuracy.
De-escalate situations with dissatisfied customers through empathy.
Develop a profound understanding of customer-facing features and guide troubleshooting.
Drive key customer support metrics to enhance service quality.
Collaborate with internal teams to efficiently resolve issues.
Create a distinctive customer experience that leaves a positive impression.

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