Licensed Customer Support Agent (Remote)

Posted 4 months agoViewed

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💎 Seniority level: Junior, 2 years

📍 Location: United States, Canada, EST

🔍 Industry: Insurance

🗣️ Languages: English

⏳ Experience: 2 years

🪄 Skills: TeamworkActive listeningProcess improvementTechnical support

Requirements:

Familiarity with travel insurance products
Exceptional verbal and written communication skills
Proficiency in CRM systems and ticketing tools like Zendesk
Ability to maintain professionalism in challenging situations
Commitment to continuous learning about relevant products

Responsibilities:

Provide top-tier technical support via phone, email, and chat
Conduct high-level customer service to identify and recommend products
Document and manage various ongoing projects
Assist with process improvement initiatives
Maintain accurate customer records
Monitor customer feedback and propose improvements
Create and maintain knowledge base articles