Customer Support Technical Representative - Extended Services

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Requirements:

• 2-3 years related work experience.
• Working knowledge of cloud platforms, identity platform providers, and adjacent services (e.g., AWS, Okta, Docker, Kubernetes).
• Advanced understanding of technologies impacting 1Password products, including developer tools and SIEM platforms.
• Advanced knowledge of web service integrations using REST API.
• Familiarity with virtualization and provisioning concepts.
• Understanding of cloud infrastructure and experience deploying containerized applications.
• Knowledge of networking concepts and experience with troubleshooting tools.
• Basic scripting ability and experience in a range of programming languages.
• Hands-on experience with UNIX/LINUX and Windows-based platforms.
• Preferred: previous experience with 1Password and in the technology space.

Responsibilities:

• Interpret customer requests for technical assistance and address needs effectively.
• Diagnose and resolve routine tier 2 queries related to Extended Services.
• Provide support calls for tier 2 issues when required.
• Navigate and utilize internal CX tech stack and customer management systems.
• Triage incoming tickets and assess escalations.
• File new issues and feature requests on behalf of customers.
• Mentor junior representatives and collaborate with senior team members.