Junior Dental Customer Support

Posted 8 days agoViewed

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💎 Seniority level: Junior, 0-1+ year of full time work experience

📍 Location: United States

🔍 Industry: Dental imaging software and solutions

🏢 Company: Anatomage, Inc.

🗣️ Languages: English

⏳ Experience: 0-1+ year of full time work experience

🪄 Skills: Problem SolvingAttention to detailOrganizational skillsTechnical supportCustomer support

Requirements:

Bachelor's degree in Biology or a related field
Strong computer knowledge and ability to learn new software applications
Ability to learn clinical dental terms and medical concepts
Excellent phone skills
Strong verbal and written communication skills
Strong attention to detail and organizational skills
Ability to multi-task and demonstrate accountability
Experience in the medical or dental industry preferred
Experience in radiology is a plus
Experience speaking to medical professionals on the phone is advantageous

Responsibilities:

Complete department training requirements under direct supervision
Conduct surgical case planning with doctors
Provide product assistance via phone and email
Conduct product training with new customers
Follow up with surgical case progress
Build a professional working relationship with doctors
Provide clinical feedback from doctors to the production team
Train for and complete bone reduction cases with direct supervision
Successfully pass validation training
Handle complaints and resolve issues
Receive 3rd party data
Perform other relevant duties as assigned