Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in

junior Customer Support Jobs

Find remote junior customer support positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Support
Junior
35 jobs found. to receive daily emails with new job openings that match your preferences.
35 jobs found.

Set alerts to receive daily emails with new job openings that match your preferences.

Apply
🔥 Customer Support Representative
Posted 2024-11-20

📍 USA, Canada

🔍 Medical technology

🏢 Company: AcuityMD

  • 2+ years experience in SaaS Customer Support
  • Must be located in Eastern Time Zone
  • Excellent customer service skills
  • Excellent verbal and written communication, and active listening skills
  • Familiar with CRM tools like Zendesk, Jira, and Hubspot, Google Suite
  • Patience, time management skills, and the ability to prioritize tasks
  • Ability to work independently and as part of a team
  • A strong sense of urgency, empathy, and a sense of humility

  • Triage and resolve customer issues across live chat, email, and Zoom when necessary.
  • Collaborate with internal teams (Customer Success, Product, Engineering, Data, Product Marketing) to create and improve troubleshooting workflows and resolve root cause issues.
  • Contribute to maintaining internal knowledge base and help center collateral.
  • Remain focused under pressure while providing exceptional customer service.
  • Proactively brainstorm ways to improve processes and workflows.

JiraCustomer serviceTime ManagementWritten communication

Posted 2024-11-20
Apply
Apply
🔥 Licensed Customer Support Agent (Remote)
Posted 2024-11-20

🧭 Full-Time

🔍 Insurance

  • Familiarity with travel insurance products, terminology, and industry best practices.
  • Exceptional verbal and written communication skills.
  • Strong technical and analytical abilities.
  • Self-motivated with a proven ability to drive progress.
  • Highly organized and detail-oriented.
  • Strong teamwork skills and ability to collaborate.
  • Proficiency in CRM systems and ticketing tools.
  • Excellent active listening and empathy skills.
  • Ability to maintain professionalism in challenging situations.
  • Commitment to continuous learning and self-education.
  • Must obtain a Property and Casualty Insurance license.

  • Provide top-tier technical support via phone, email, and chat, ensuring prompt and effective resolution of customer inquiries.
  • Conduct high-level customer service to identify customers' needs and recommend suitable products.
  • Test and document development projects, providing insights for improvement.
  • Assist with process improvements and implement ideas in a fast-paced environment.
  • Document and manage various ongoing projects ensuring timely completion.
  • Identify and propose automated solutions to streamline processes.
  • Maintain accurate customer records and monitor customer feedback.
Posted 2024-11-20
Apply
Apply
🔥 Customer Support Agent (Remote)
Posted 2024-11-19

🧭 Full-Time

🔍 Insurance

  • Familiarity with travel insurance products, terminology, and industry best practices.
  • Exceptional verbal and written communication skills, coupled with strong technical and analytical abilities.
  • Self-motivated and proactive, with a proven ability to drive progress and foster key relationships.
  • Highly organized and detail-oriented, with a passion for delivering outstanding customer support.
  • Positive and perseverant attitude, coupled with a flexible and results-driven approach.
  • Strong teamwork skills, with the ability to collaborate effectively across various functions and levels.
  • Proficiency in customer relationship management (CRM) systems, Zendesk, and other ticketing tools.
  • Excellent active listening and empathy skills, with the ability to understand and address customers' needs effectively.
  • Ability to maintain composure and professionalism in challenging situations, demonstrating resilience and adaptability.
  • Commitment to continuous learning and self-education, going beyond provided training to explore and master relevant products.
  • Must be able to obtain a Property and Casualty Insurance license, and pass a background check with fingerprinting.

  • Provide top-tier technical support via phone, email, and chat, ensuring prompt and effective resolution of customer inquiries.
  • Conduct high-level customer service to identify customers' travel needs and recommend the most suitable products.
  • Test and document development projects, providing valuable insights and feedback for continuous improvement.
  • Assist with process improvement initiatives and implement ideas in a fast-paced, dynamic environment.
  • Document and manage various ongoing projects and ensure timely completion.
  • Identify and propose automated solutions to streamline processes, enhancing efficiency and productivity.
  • Maintain accurate and detailed customer records, documenting interactions and ensuring data integrity.
  • Monitor and analyze customer feedback and metrics to identify trends, escalate issues, and propose improvement solutions.
  • Participate in creating and maintaining knowledge base articles, FAQs, and other customer-facing resources.
Posted 2024-11-19
Apply
Apply
🔥 Customer Support Specialist (REMOTE)
Posted 2024-11-13

📍 Bulgaria

🧭 Full-Time

🔍 Digital products / SaaS

🏢 Company: Futuremedia

  • 2-3 years of remote/hybrid experience in Customer Support.
  • Flexible in working hours, including mornings, evenings, and weekends.
  • Experience in compiling documentation (internal or external).
  • Strong analytical and troubleshooting skills.
  • Experience with CS tools such as Jira, Confluence, Zendesk, or similar.
  • Familiarity with KPIs and previous performance measurement.
  • Experience in handling issues via TeamViewer.
  • Interest in learning new technology, including programming languages.
  • Work experience in copywriting.
  • Willingness to work on chats and in shifts.

  • Provide technical and billing support to users through live chat and email.
  • Investigate user problems, preparing escalations or bug reports.
  • Gather and report user feedback and product improvements.
  • Handle payment-related operations.
  • Learn and document information about users.
  • Establish personal relationships with customers.
  • Assist with internal and external documentation.

JiraCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-13
Apply
Apply
🔥 Customer Support Specialist
Posted 2024-11-07

📍 United States

🧭 Full-Time

🔍 SaaS, foodservice technology

🏢 Company: MealSuite

  • 1-3 years of experience in a customer service support role, preferably in a contact center environment.
  • Background in nutrition/dietetics or healthcare foodservice.
  • Customer-centric attitude and excellent relationship-building skills.
  • Strong analytical and problem-solving skills.
  • Good verbal and written communication skills.
  • Ability to manage time and prioritize tasks.
  • Willingness to occasionally travel with valid passport.
  • Thrives in an agile, collaborative environment.

  • Field support calls, chat, email, and other communications from users with software or hardware inquiries.
  • Track assigned support tickets.
  • Solve problems using knowledge of systems, hardware, and procedures.
  • Guide users through diagnostic/troubleshooting processes.
  • Consult user guides and manuals to answer inquiries.
  • Report system defects to the product team.
  • Participate in system and hardware testing.

Problem SolvingCustomer service

Posted 2024-11-07
Apply
Apply
🔥 Associate Customer Support Engineer
Posted 2024-11-07

📍 Canada

🧭 Full-Time

💸 78600 - 94000 CAD per year

🔍 Threat data and intelligence

🏢 Company: Flashpoint

  • Experience supporting enterprise customers in a technical support role.
  • Strong problem-solving and critical thinking skills.
  • Excellent written and verbal communication abilities.
  • Familiarity with standard desktop applications, SAML, APIs, and SaaS products.
  • Basic understanding of cybersecurity concepts.

  • Provide prompt and efficient technical assistance to customers through various communication channels.
  • Monitor work queues to maintain balanced workloads and achieve turnaround standards.
  • Troubleshoot and resolve customer issues, and provide guidance on product usage.
  • Document customer interactions in the ticketing system, detailing inquiries and resolutions.
  • Create knowledge base articles from customer trends and collaborate with internal teams for complex issues.
  • Partner with Customer Success Managers to enhance customer service.

CybersecurityCommunication SkillsCustomer serviceDocumentation

Posted 2024-11-07
Apply
Apply
🔥 Customer Support Specialist (CSS)
Posted 2024-10-25

📍 United States, Canada, Colombia, Spain

🔍 HR tech solutions for global payments and payroll

🏢 Company: Helios

  • 2+ years of experience in customer support or service roles, preferably in the SaaS or HR tech industry.
  • Familiarity with global payment systems and payroll processes is advantageous.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills for effective issue resolution.
  • Technical proficiency with customer support software and CRM systems.
  • Highly organized and detail-oriented, with a customer-centric approach.

  • Manage and respond to customer inquiries via phone, email, and chat, providing prompt and accurate information.
  • Address and resolve customer issues with a positive experience focus.
  • Troubleshoot technical issues related to global payment and payroll systems.
  • Document all interactions, issues, and resolutions in the CRM system.
  • Collaborate with internal teams to address customer needs and relay feedback.
  • Provide information and guidance about products and stay informed about updates.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingOrganizational skills

Posted 2024-10-25
Apply
Apply
🔥 Bilingual Customer Support Specialist (French & English)
Posted 2024-10-23

📍 France

🧭 Full-Time

🔍 Laundry and dry cleaning services

🏢 Company: Laundryheap

  • Fluency in French and English (written and verbal) with impeccable grammar and spelling.
  • 1+ years of experience in a customer support role, particularly with email and live chat.
  • Familiarity with customer support tools such as Intercom or similar platforms.
  • Experience in problem resolution and handling escalations.
  • Strong organizational skills and ability to multitask.
  • Additional European language fluency is a plus.

  • Provide quick and accurate support to clients via email and live chat, in both French and English.
  • Manage escalations professionally, ensuring proper follow-ups.
  • Collaborate with relevant teams to resolve customer complaints efficiently.
  • Generate invoices using the online system and ensure clear communication with customers.
  • Contribute to process improvements and share customer feedback with the team.
  • Manage workload effectively while meeting KPIs to enhance the customer experience.

Communication SkillsAnalytical SkillsCollaborationOrganizational skills

Posted 2024-10-23
Apply
Apply
🔥 Customer Support Specialist (US clients)
Posted 2024-10-23

📍 Ukraine

🧭 Full-Time

🔍 Pricing and retail technology

🏢 Company: Competera

  • 2+ years experience in Customer Support roles
  • Advanced level of English and Ukrainian
  • Ability to analyze and troubleshoot technical issues efficiently
  • Excellent verbal and written communication skills
  • Ability to convey technical information to non-technical users
  • Ability to work collaboratively with cross-functional teams
  • Flexibility in handling a variety of tasks and challenges
  • Experience in using ticketing systems (Intercom, Jira)
  • Familiarity with using PyCharm for Python development
  • Experience in crafting SQL queries and API requests

  • Manage incoming customer service inquiries (L1/L2 requests)
  • Conduct client educational sessions
  • Create and maintain a knowledgebase and training materials
  • Investigate and resolve product-related issues
  • Ensure the clients are provided with high level service

PythonSQLData AnalysisJiraData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-23
Apply
Apply
🔥 Customer Support Specialist
Posted 2024-10-23

📍 United States, Philippines, Pakistan, Spain, Argentina

🧭 Full-Time

🔍 Outdoor living space industry

🏢 Company: HeadX

  • Proven experience in remote working with a reliable home office setup.
  • Previous experience in a start-up or scale-up environment.
  • Familiarity with CRM tools, preferably Zendesk.
  • Strong interpersonal skills and a passion for helping customers.
  • Technical aptitude with tools such as Slack, Zendesk, ClickUp, and Grammarly.
  • Excellent written and verbal communication skills.
  • Ability to handle challenging customer interactions professionally.
  • Experience mentoring or leading a team is highly desirable.

  • Respond to customer inquiries via email, phone, and chat promptly and professionally.
  • Provide accurate and helpful information about products, services, pricing, and delivery options.
  • Guide customers through the purchasing process.
  • Execute outbound call campaigns and build relationships with clients.
  • Drive improvements for customer experience by collaborating cross-functionally.
  • Utilize analytical skills to track trends and enhance service.
  • Assist in troubleshooting customer issues and maintain accurate records.
  • Share customer feedback with internal teams and contribute to support resources.

LeadershipCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationMentoring

Posted 2024-10-23
Apply
Shown 10 out of 35
Jobs by Job TitleJobs by CountrySkills for Remote JobsEntry Level JobsJunior Level JobsMiddle Level JobsSenior Level JobsFull-Time JobsPart-Time JobsContract JobsInternship JobsTemporary JobsRemote Data Entry JobsRemote Customer Service JobsRemote Graphic Design JobsRemote Virtual Assistant JobsRemote Sales JobsRemote HR JobsRemote Project Manager JobsRemote Data Analyst JobsRemote Writing Jobs