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Customer Support Representative

Posted 2024-11-20

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💎 Seniority level: Junior, 2+ years

📍 Location: USA, Canada, Eastern Time Zone, NOT STATED

🔍 Industry: Medical technology

🏢 Company: AcuityMD

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: JiraCustomer serviceTime ManagementWritten communication

Requirements:
  • 2+ years experience in SaaS Customer Support
  • Must be located in Eastern Time Zone
  • Excellent customer service skills
  • Excellent verbal and written communication, and active listening skills
  • Familiar with CRM tools like Zendesk, Jira, and Hubspot, Google Suite
  • Patience, time management skills, and the ability to prioritize tasks
  • Ability to work independently and as part of a team
  • A strong sense of urgency, empathy, and a sense of humility
Responsibilities:
  • Triage and resolve customer issues across live chat, email, and Zoom when necessary.
  • Collaborate with internal teams (Customer Success, Product, Engineering, Data, Product Marketing) to create and improve troubleshooting workflows and resolve root cause issues.
  • Contribute to maintaining internal knowledge base and help center collateral.
  • Remain focused under pressure while providing exceptional customer service.
  • Proactively brainstorm ways to improve processes and workflows.
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