Customer Support Representative/Bilingual French - Remote

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Requirements:

• Experience working in a customer service or contact center environment.
• Passion for providing an exceptional guest experience.
• Experience with streaming, including basic troubleshooting skills.
• Demonstrated understanding of streaming services on phones, smart TVs, etc.
• Proficiency in both verbal and written French and English skills.
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel).
• Technical support experience.
• Strong problem-diagnosis and problem-solving skills.
• Multi-tasking skills, with the ability to use several applications simultaneously.
• Experience working with CRM applications (preferred).

Responsibilities:

• Provide support for general billing inquiries.
• Access customer records and verify account information.
• Troubleshoot and resolve issues, determining causes when applicable.
• Escalate issues when necessary.
• Identify potential needs and recommend solutions.
• Follow up with customers as needed.