Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Support Representative/Bilingual French - Remote

Posted 2024-11-21

View full description

💎 Seniority level: Entry

📍 Location: United States

💸 Salary: 15 USD per hour

🔍 Industry: Streaming media and entertainment

🗣️ Languages: French, English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:
  • Experience working in a customer service or contact center environment.
  • Passion for providing an exceptional guest experience.
  • Experience with streaming, including basic troubleshooting skills.
  • Demonstrated understanding of streaming services on phones, smart TVs, etc.
  • Proficiency in verbal and written French and English.
  • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel).
  • Technical support experience.
  • Strong problem-diagnosis and problem-solving skills.
  • Multi-tasking skills with the ability to use several applications simultaneously.
  • Experience working with CRM applications (preferred).
Responsibilities:
  • Provide support for general billing inquiries.
  • Access customer records and verify account information.
  • Troubleshoot and resolve issues, determining causes when applicable.
  • Identify potential needs and recommend solutions.
  • Follow up with customers as needed.
Apply

Related Jobs

Apply
🔥 Customer Support Representative/Bilingual French - Remote
Posted 2024-11-20

📍 United States

💸 15 USD per hour

🔍 Streaming media and entertainment

  • Experience working in a customer service or contact center environment.
  • Passion for providing an exceptional guest experience.
  • Experience with streaming, including basic troubleshooting skills.
  • Demonstrated understanding of streaming services on phones, smart TVs, etc.
  • Proficiency in both verbal and written French and English skills.
  • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel).
  • Technical support experience.
  • Strong problem-diagnosis and problem-solving skills.
  • Multi-tasking skills, with the ability to use several applications simultaneously.
  • Experience working with CRM applications (preferred).

  • Provide support for general billing inquiries.
  • Access customer records and verify account information.
  • Troubleshoot and resolve issues, determining causes when applicable.
  • Escalate issues when necessary.
  • Identify potential needs and recommend solutions.
  • Follow up with customers as needed.

Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Posted 2024-11-20
Apply