Bilingual Customer Support Representative (Full-Time)

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Requirements:

• 1-2+ years of experience in a customer support role
• Bilingual in English and French
• Agile problem solver
• Active team player, self starter, and multitasker who can quickly adjust priorities
• Effortless communication skills, confident and sensitive to the needs of our users

Responsibilities:

• Diagnose issues customers are experiencing with Shakepay
• Have a thorough understanding of our products, features, and processes
• Collaborate with other team members to resolve customer inquiries
• Relay feedback about the customer’s experience to other teams
• Investigate suspicious activity, gather information, and take appropriate actions to prevent fraudulent activity
• Demonstrate care and empathy while engaging with customers
• Engage with customers directly via chat and email
• Attend training sessions and other meetings with the customer support and operations teams
• Communicate and interact with other teams through Slack and Google Meet