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Licensed Customer Support Agent (Remote)

Posted 2024-11-20

View full description

💎 Seniority level: Junior, Minimum of 2 years

🔍 Industry: Insurance

🗣️ Languages: English

⏳ Experience: Minimum of 2 years

Requirements:
  • Familiarity with travel insurance products, terminology, and industry best practices.
  • Exceptional verbal and written communication skills.
  • Strong technical and analytical abilities.
  • Self-motivated with a proven ability to drive progress.
  • Highly organized and detail-oriented.
  • Strong teamwork skills and ability to collaborate.
  • Proficiency in CRM systems and ticketing tools.
  • Excellent active listening and empathy skills.
  • Ability to maintain professionalism in challenging situations.
  • Commitment to continuous learning and self-education.
  • Must obtain a Property and Casualty Insurance license.
Responsibilities:
  • Provide top-tier technical support via phone, email, and chat, ensuring prompt and effective resolution of customer inquiries.
  • Conduct high-level customer service to identify customers' needs and recommend suitable products.
  • Test and document development projects, providing insights for improvement.
  • Assist with process improvements and implement ideas in a fast-paced environment.
  • Document and manage various ongoing projects ensuring timely completion.
  • Identify and propose automated solutions to streamline processes.
  • Maintain accurate customer records and monitor customer feedback.
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Related Jobs

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🔥 Licensed Customer Support Agent (Remote)
Posted 2024-11-20

🧭 Full-Time

🔍 Insurance

  • Familiarity with travel insurance products, terminology, and industry best practices.
  • Exceptional verbal and written communication skills, coupled with strong technical and analytical abilities.
  • Self-motivated and proactive, with a proven ability to drive progress and foster key relationships.
  • Highly organized and detail-oriented, with a passion for delivering outstanding customer support.
  • Positive and perseverant attitude, coupled with a flexible and results-driven approach.
  • Strong teamwork skills, with the ability to collaborate effectively across various functions and levels.
  • Proficiency in customer relationship management (CRM) systems, Zendesk, and other ticketing tools.
  • Excellent active listening and empathy skills, with the ability to understand and address customers' needs effectively.
  • Ability to maintain composure and professionalism in challenging situations, demonstrating resilience and adaptability.
  • Commitment to continuous learning and self-education, going beyond provided training to explore and master relevant products.
  • Must be able to obtain a Property and Casualty Insurance license, and pass a background check with fingerprinting.

  • Provide top-tier technical support via phone, email, and chat, ensuring prompt and effective resolution of customer inquiries.
  • Conduct high-level customer service to identify customers' travel needs and recommend the most suitable products.
  • Test and document development projects, providing valuable insights and feedback for continuous improvement.
  • Assist with process improvement initiatives and implement ideas in a fast-paced, dynamic environment.
  • Document and manage various ongoing projects and ensure timely completion.
  • Identify and propose automated solutions to streamline processes, enhancing efficiency and productivity.
  • Maintain accurate and detailed customer records, documenting interactions and ensuring data integrity.
  • Monitor and analyze customer feedback and metrics to identify trends, escalate issues, and propose improvement solutions.
  • Participate in creating and maintaining knowledge base articles, FAQs, and other customer-facing resources.
Posted 2024-11-20
Apply

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