Customer Support Specialist (CSS)

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Requirements:

• 2+ years of experience in customer support or service roles, preferably in the SaaS or HR tech industry.
• Familiarity with global payment systems and payroll processes is advantageous.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills for effective issue resolution.
• Technical proficiency with customer support software and CRM systems.
• Highly organized and detail-oriented, with a customer-centric approach.

Responsibilities:

• Manage and respond to customer inquiries via phone, email, and chat, providing prompt and accurate information.
• Address and resolve customer issues with a positive experience focus.
• Troubleshoot technical issues related to global payment and payroll systems.
• Document all interactions, issues, and resolutions in the CRM system.
• Collaborate with internal teams to address customer needs and relay feedback.
• Provide information and guidance about products and stay informed about updates.