Customer Support Specialist

Posted 2024-10-23

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💎 Seniority level: Junior, 2+ years

📍 Location: United States, Philippines, Pakistan, Spain, Argentina, US time, NOT STATED

🔍 Industry: Outdoor living space industry

🏢 Company: HeadX

🗣️ Languages: English (US)

⏳ Experience: 2+ years

🪄 Skills: LeadershipCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationMentoring

Requirements:

Proven experience in remote working with a reliable home office setup.
Previous experience in a start-up or scale-up environment.
Familiarity with CRM tools, preferably Zendesk.
Strong interpersonal skills and a passion for helping customers.
Technical aptitude with tools such as Slack, Zendesk, ClickUp, and Grammarly.
Excellent written and verbal communication skills.
Ability to handle challenging customer interactions professionally.
Experience mentoring or leading a team is highly desirable.

Responsibilities:

Respond to customer inquiries via email, phone, and chat promptly and professionally.
Provide accurate and helpful information about products, services, pricing, and delivery options.
Guide customers through the purchasing process.
Execute outbound call campaigns and build relationships with clients.
Drive improvements for customer experience by collaborating cross-functionally.
Utilize analytical skills to track trends and enhance service.
Assist in troubleshooting customer issues and maintain accurate records.
Share customer feedback with internal teams and contribute to support resources.

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Customer Support Specialist

Requirements:

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