Customer Support Specialist

Posted 2024-11-14

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💎 Seniority level: Entry

📍 Location: Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, Seattle

💸 Salary: 14 - 16 USD per hour

🔍 Industry: Legal Services

🏢 Company: ABC Legal Services

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:

Customer service or IT experience strongly preferred.
High school diploma or GED required.
Familiarity with Legal Process is a plus.
Excellent written and verbal communication skills.
Experience and proficiency with Microsoft Office (Word, Excel).

Responsibilities:

Answer inquiries and resolve issues from process servers.
Oversee distribution and dispatch of cases to process servers.
Work in Skye to ensure orders are dispatched and fulfilled.
Monitor process server status to ensure good standing.
Obtain status of orders via phone, fax, or court docket.
Collaborate with team to identify process inefficiencies.
Resolve issues on task board in Skye.

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Customer Support Specialist

Requirements:

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