Customer Support Specialist

Posted 2024-11-07

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💎 Seniority level: Entry, 2+ years

📍 Location: Canada, USA

🔍 Industry: Health and Wellness, SaaS

🏢 Company: Practice Better

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaboration

Requirements:

At least 2 years of experience in a customer support role within a SaaS environment.
Excellent written and verbal communication skills in English.
Tech-savvy with the ability to resolve customer inquiries both technical and non-technical.
Experience in a customer support role within the Health and Wellness or Health-Tech industry is a bonus.
Preferred experience with Live-Chat support.
Completion of a post-secondary certificate or degree.
Strong attention to detail and efficient time management skills.
Ability to work in a fast-paced environment with minimal supervision.

Responsibilities:

Resolve product or service problems by understanding customer needs and determining the cause of issues.
Perform a range of customer service tasks to support users, including training on platform functionalities.
Develop and maintain in-depth product knowledge and educate users about effective feature usage.
Assist in creating support materials like help articles.
Identify and assess customer needs to enhance satisfaction and retention.
Collect user feedback and provide insights to the development team.
Log user requests and suggestions while meeting KPIs related to customer satisfaction and response times.

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Customer Support Specialist

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