Customer Support Specialist - USA, REMOTE)

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Requirements:

• Bachelor’s Degree in a Life Science such as Chemistry or Biology.
• One year of Sales experience or Customer Service experience.
• 1 year of exposure to chromatography and/or sample preparation.
• Strong desire to cooperate in a teamwork environment.
• Experience with Microsoft Office and database management.
• Ability to quickly master new software.
• Strong organizational skills and ability to multi-task.

Responsibilities:

• Respond to incoming inquiries via various channels including chats, phone calls, and emails.
• Provide product recommendations, troubleshooting support, and assist with orders.
• Collaborate with the Technical Product Support and Sales Teams.
• Assist customers with product information, application searches, and preliminary method development.
• Utilize CRM, ERP, ticketing, and chat software to document interactions.
• Work to meet sales revenue goals and associated KPIs.
• Provide world-class customer service to maintain high satisfaction ratings.