Customer Support Specialist

Posted 2024-11-07

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💎 Seniority level: Junior, 1-3 years

📍 Location: United States, MT, PT

🔍 Industry: SaaS, foodservice technology

🏢 Company: MealSuite👥 51-100 Hospital Software

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: Problem SolvingCustomer service

Requirements:

1-3 years of experience in a customer service support role, preferably in a contact center environment.
Background in nutrition/dietetics or healthcare foodservice.
Customer-centric attitude and excellent relationship-building skills.
Strong analytical and problem-solving skills.
Good verbal and written communication skills.
Ability to manage time and prioritize tasks.
Willingness to occasionally travel with valid passport.
Thrives in an agile, collaborative environment.

Responsibilities:

Field support calls, chat, email, and other communications from users with software or hardware inquiries.
Track assigned support tickets.
Solve problems using knowledge of systems, hardware, and procedures.
Guide users through diagnostic/troubleshooting processes.
Consult user guides and manuals to answer inquiries.
Report system defects to the product team.
Participate in system and hardware testing.

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Customer Support Specialist

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