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Customer Support Specialist - Ontario

Posted 5 days agoViewed

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💎 Seniority level: Entry

📍 Location: Canada, UK, US, ET, NOT STATED

🔍 Industry: Smart home technology

🏢 Company: ecobee👥 501-1000💰 $36,309,727 Series C over 6 years ago🫂 Last layoff almost 5 years agoConsumer ElectronicsInternet of ThingsEnergy Management

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceWritten communicationProblem-solving skillsTroubleshootingActive listeningTechnical support

Requirements:
  • Strong customer service experience is a must, ideally from food service, hospitality, or retail.
  • Superior verbal and written communication skills with a friendly style.
  • Proven multi-tasking ability using various tools to resolve inquiries.
  • Aptitude to learn and adapt to new technology, with understanding of smart home devices and automation.
  • Ability to document customer interactions efficiently.
Responsibilities:
  • As a Technical Support Specialist, you will be the first line of support at ecobee.
  • You will work with Smart Owners to diagnose and solve technical and non-technical issues.
  • Support may come through phone, email, and chat.
  • Responsibilities may include assisting with device installation or software inquiries and advocating for energy conservation.
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