E-commerce Operations & Customer Support Specialist

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Requirements:

• Demonstrated experience in customer support with outstanding written and verbal communication abilities.
• Proficient in influencer outreach methods and building partnerships.
• Solid working knowledge of Amazon Seller Central, Vendor Central, and Shopify.
• Strong analytical capabilities in preparing and interpreting detailed performance reports.
• Highly adaptable and efficient in fast-paced settings with attention to detail.
• Interest and knowledge of social media best practices and trends.
• Results-oriented, self-driven, and able to work independently or in a team.
• Experience with ClickUp or similar project management tools.
• Proactive approach to continuous learning and problem-solving.

Responsibilities:

• Deliver exceptional customer support by monitoring and responding to daily customer messages on Amazon.
• Engage with customers and influencers across social media channels.
• Initiate and maintain outreach efforts with influencers for collaboration opportunities.
• Manage Shopify orders via Amazon Fulfilment to ensure timely order processing.
• Maintain and update product listings on Shopify.
• Monitor and adjust product availability on Shopify.
• Compile and present weekly performance reports.
• Collaborate closely with the manager using ClickUp for task management.
• Pursue monthly objectives and engage in ongoing professional development.
• Execute daily social media tasks to maintain an active presence.