Customer Support Specialist (US clients)

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Requirements:

• 2+ years experience in Customer Support roles
• Advanced level of English and Ukrainian
• Ability to analyze and troubleshoot technical issues efficiently
• Excellent verbal and written communication skills
• Ability to convey technical information to non-technical users
• Ability to work collaboratively with cross-functional teams
• Flexibility in handling a variety of tasks and challenges
• Experience in using ticketing systems (Intercom, Jira)
• Familiarity with using PyCharm for Python development
• Experience in crafting SQL queries and API requests

Responsibilities:

• Manage incoming customer service inquiries (L1/L2 requests)
• Conduct client educational sessions
• Create and maintain a knowledgebase and training materials
• Investigate and resolve product-related issues
• Ensure the clients are provided with high level service