ApplyPeople Support Operations Specialist - French speaking
Posted 3 months agoViewed
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💎 Seniority level: Junior, Experience in service delivery or customer care environment
📍 Location: Hungary
🔍 Industry: Healthcare
🏢 Company: Roche💰 $5,000,000,000 Post-IPO Equity over 3 years ago🫂 Last layoff over 1 year agoPharmaceuticalBiotechnologyPrecision MedicineHealth CareHealth Diagnostics
🗣️ Languages: English, French
⏳ Experience: Experience in service delivery or customer care environment
🪄 Skills: LeadershipAgilePeople ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingFluency in EnglishStakeholder management
Requirements:
- Strong customer centricity and end-to-end accountability.
- Problem-solving skills and a growth mindset in ambiguous situations.
- Strong stakeholder management and customer engagement skills.
- Multi-cultural acceptance and ability to work in a fast-paced environment.
- Fluent in written and spoken English and French.
Responsibilities:
- Providing support, insight and explanation on HR systems and activities related to employee lifecycle events.
- Providing customer service on HR related activities and complex HR cases.
- Supporting the implementation of continuous improvement initiatives.
- Acting as a role model to team members through mentoring and coaching.
- Developing and managing key stakeholder relationships focused on customer outcomes.
- Building relationships with HR colleagues to ensure effective service delivery.
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