People Support Operations Specialist - French speaking
Company:Roche
Location:Hungary
Languages:English, French
Seniority level:Junior, Experience in service delivery or customer care environment
Experience:Experience in service delivery or customer care environment
Skills:
LeadershipAgilePeople ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingFluency in EnglishStakeholder management
Requirements:
Strong customer centricity and end-to-end accountability. Problem-solving skills and a growth mindset in ambiguous situations. Strong stakeholder management and customer engagement skills. Multi-cultural acceptance and ability to work in a fast-paced environment. Fluent in written and spoken English and French.
Responsibilities:
Providing support, insight and explanation on HR systems and activities related to employee lifecycle events. Providing customer service on HR related activities and complex HR cases. Supporting the implementation of continuous improvement initiatives. Acting as a role model to team members through mentoring and coaching. Developing and managing key stakeholder relationships focused on customer outcomes. Building relationships with HR colleagues to ensure effective service delivery.
