OpenShift Technical Account Manager - Bilingual in English and French

5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization. Administration experience with Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift Container Platform. Expertise in enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation. Bilingual in English and French; outstanding written and verbal communication skills and ability to convey complex information to customers clearly and concisely in both languages. Bachelor's degree or an equivalent in a technology-related discipline, ideally computer science or engineering is a plus. Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts a plus. Red Hat Certified Engineer (RHCE) a plus.

Support enterprise customers in implementing automated and containerized cloud application platform solutions. Develop relationships with key business and IT stakeholders and become an expert on a customer's implementation by understanding their top business goals and priorities. Perform technical reviews and share knowledge to proactively identify and prevent issues. Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat. Collaborate with the engineering, research and development, product management, and technical support teams. Create customer engagement plans and keep the documentation on the customer's environment updated. Manage and grow customer relationships by delivering attentive, relationship-based support. Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies. Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams.