OpenShift Technical Account Manager - Bilingual in English and French

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Requirements:

• 5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization.
• Administration experience with Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift Container Platform.
• Expertise in enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation.
• Bilingual in English and French; outstanding written and verbal communication skills and ability to convey complex information to customers clearly and concisely in both languages.
• Bachelor's degree or an equivalent in a technology-related discipline, ideally computer science or engineering is a plus.
• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts a plus.
• Red Hat Certified Engineer (RHCE) a plus.

Responsibilities:

• Support enterprise customers in implementing automated and containerized cloud application platform solutions.
• Develop relationships with key business and IT stakeholders and become an expert on a customer's implementation by understanding their top business goals and priorities.
• Perform technical reviews and share knowledge to proactively identify and prevent issues.
• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat.
• Collaborate with the engineering, research and development, product management, and technical support teams.
• Create customer engagement plans and keep the documentation on the customer's environment updated.
• Manage and grow customer relationships by delivering attentive, relationship-based support.
• Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.
• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams.