Director of Client Services - Western Europe

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Requirements:

• Native or near-native English speaker and writer.
• 5-10 years of experience in a consulting or client services lead role related to cloud, software development or technology services.
• Proven experience in developing customer-stakeholder relationships.
• Experience in solution management, planning, and growing of accounts.
• Demonstrated professional and executive presence - comfortable leading challenging conversations and building relationships with executive-level stakeholders.
• A well-rounded understanding of the business technology landscape and the ability to have an informed discussion about a wide range of corporate technology initiatives.
• Creativity and experience in developing and shaping solutions and deals that make sense internally and for the customer.
• Demonstrated success growing a portfolio by shaping and selling complex, multi-phase, technology projects to enterprise clients with $2B+ in annual revenue.
• Led or supported revenue generation activities with a successful track record of portfolio growth.

Responsibilities:

• Build strong, long-lasting relationships with key clients and stakeholders.
• Learn and understand a client’s business goals, priorities, and challenges and be able to drive tailored solutions to address customer needs.
• Own and be accountable for the delivery of services and outcomes for our clients, ensuring customer success.
• Develop and execute on account strategies and growth plans in alignment with company plans, while working with internal teams.
• Drive the revenue growth and expansion of existing client accounts through a deep understanding of your customers, navigating client organizations, developing new relationships, and identifying potential opportunities for new business.
• Enable, mentor, and coach your account teams to achieve client success.