Senior Customer Success Manager, Pacific Time Zone

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Requirements:

• Must be entrepreneurial, taking initiative and working creatively to overcome obstacles.
• Ability to build trust-based relationships with empathy and effective communication.
• Strong analytical skills to derive insights from raw data.
• Passion for new technologies and their impact on business.
• Organized and able to execute structured plans.
• Clear written and verbal communicator.
• Prior strategy consulting experience preferred.
• Familiarity with data science or machine learning is a strong plus.

Responsibilities:

• Support CS Director to build meaningful relationships across customers’ organizations.
• Collaborate with implementation and data science teams to ensure AI use cases are successful.
• Work closely with the OfferFit sales team to drive renewals and upsell opportunities.
• Develop an understanding of customer business contexts and pain points.
• Guide customers in maximizing business value from OfferFit.
• Conduct analyses using Excel and SQL, providing data-driven presentations.
• Synthesize and communicate customer insights to relevant teams.