Application Support Developer - Mid-Level (Ruby on Rails)

New

99x BrazilConstruction technology

Workable locations: São Paulo, State of São Paulo, Brazil, Availability to work during US business hours.Full-TimeMiddle

Salary not disclosed

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Job Details

Have advanced spoken and written English.
Have experience handling calls with site superintendents and producing clear, readable written summaries afterward.
Have experience reproducing issues, reading logs, and fixing production bugs in a Ruby on Rails API with a React and TypeScript frontend.
Have a strong understanding of site terminology, construction trades, construction drawings, and how schedule impacts affect project sites.
Be available to work during US business hours.
Preferred: experience in construction or industrial projects.
Preferred: experience with Google Cloud Platform.
Preferred: hands-on experience with WebSockets, Clerk authentication, Sentry, and feature flags.
Preferred: knowledge of lean construction, takt planning, and project controls.
Preferred: experience with commissioning or systematic completion.
Preferred: experience with data-center or electrical-installation projects.
Preferred: experience with construction software or construction technology companies.

Provide first-line application support to field and office users for access, takt plans, checklists, and mobile app usage.
Onboard and train new users and trades across project sites, primarily remotely.
Reproduce issues, inspect logs, and resolve critical production bugs during US hours in accordance with the company's review and release process.
Own support cases from initial contact through closure.
Communicate clearly with users and document outcomes.
Escalate support cases promptly when needed.
Focus on application support and production issue resolution rather than feature development, product changes, or project and site setup.

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