- Provide first-line application support to field and office users for access, takt plans, checklists, and mobile app usage.
- Onboard and train new users and trades across project sites, primarily remotely.
- Reproduce issues, inspect logs, and resolve critical production bugs during US hours in accordance with the company's review and release process.
- Own support cases from initial contact through closure.
- Communicate clearly with users and document outcomes.
- Escalate support cases promptly when needed.
- Focus on application support and production issue resolution rather than feature development, product changes, or project and site setup.
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