Brand Manager (Crafts)
New
F
FoxelliCraft subscription boxes
100% Remote EU, At least 5 hours of typical working hours in the EET time zone (UTC+2 and UTC+3).ContractManager
SalaryUp to € 2300 euros after taxes, depending on your skills, competencies, and experience.
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Job Details
- Languages
- Clear written and spoken English.
- Experience
- 1+ years in consumer product development, merchandising or brand management
- Required Skills
- Shopify
Requirements
- Have 1+ years of experience in consumer product development, merchandising or brand management.
- Bring a track record of products you chose or developed and customer responses, such as ratings, sell-through, repeat purchases or returns.
- Be able to make craft kits yourself and assess their difficulty, instructions and quality.
- Have experience sourcing samples, negotiating with suppliers, and working to cost targets and lead times.
- Use customer reviews and feedback to inform product decisions.
- Be able to drive work across marketing, Customer Service, design, inventory and operations.
- Be comfortable reading retention tables, questioning figures and connecting reasons with outcomes using numbers.
- Have clear written and spoken English.
Responsibilities
- Scout craft ideas, order samples, make each kit, and approve or reject crafts for both tracks.
- Check that kits are finishable at their stated level, with clear instructions, appropriate tools and materials, complete contents, and shipping-ready packaging.
- Plan the box calendar, balancing variety, seasonality and difficulty within the cost-per-box target.
- Review and summarize customer reviews, Customer Service tickets, community posts and cancellation reasons each month.
- Track churn by box, channel and track, investigate its drivers, and take action.
- Work with performance marketing on acquisition channels and first-box offers to avoid attracting one-box buyers.
- Manage cancellation-flow reasons, offers and copy, as well as failed-payment recovery; assess whether saves last a month later.
- Turn recurring Customer Service ticket themes into fixes and close the loop with Customer Service.
- Check whether changes worked by analyzing outcomes and relevant numbers.
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