AI & Automation Specialist, Customer Experience
New
H
HarZa GroupDTC ecommerce
Workable workplace: remote; Workable locations: Argentina. Uruguay. Brazil. Lithuania. Mexico. Poland, Overlap with the 8am to 12pm EST collaboration windowContract
Salary not disclosed
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Job Details
- Required Skills
- PythonShopifyRESTful APIsPrompt Engineering
Requirements
- Have built and shipped an AI agent, LLM application, or automation used by real customers or users in production.
- Write Python or an equivalent language well enough that others rely on your code.
- Be fluent with REST APIs, webhooks, authentication, and structured data.
- Have hands-on experience using LLMs through APIs, such as Claude or GPT.
- Have experience with system prompts, context design, and tool calling.
- Have experience with evaluations or automated testing of model output.
- Understand support operations, including ticket queues, escalations, refunds, and subscriptions, or be able to learn them quickly.
- CX team or helpdesk automation experience is a plus.
- Richpanel, Aircall, and Yuma experience is a plus, not a requirement.
Responsibilities
- Configure, optimize, and extend AI agents that resolve customer conversations autonomously.
- Own prompt engineering, knowledge base design, and conversation flows.
- Build evaluations and guardrails to catch incorrect answers, unauthorized refunds, and policy breaches.
- Identify and automate repetitive work across support, quality review, reporting, and escalations.
- Build automated CX dashboards that pull data from helpdesk, telephony, and order systems through APIs.
- Connect Yuma, Richpanel, Aircall, Shopify, and Checkout Champ.
- Own integration monitoring and failure handling.
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