Customer Success Manager, Defense & Intelligence
New
P
PlanetGeospatial intelligence
This is a full-time, remote position based in South Korea.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent verbal and written communication skills in Korean; professional working proficiency in English.
- Experience
- 4+ years of experience working directly with the South Korean Defence Forces and/or government intelligence agencies.
- Required Skills
- Customer SuccessAccount Management
Requirements
- Have 4+ years of experience working directly with the South Korean Defence Forces and/or government intelligence agencies.
- Be an active armed forces reserve member or military veteran with experience in a relevant intelligence role.
- Demonstrate operational experience using satellite imagery, remote sensing, or geospatial intelligence data for intelligence analysis, operational planning, or mission execution.
- Hold a bachelor's degree in a relevant field.
- Be able to build relationships across government ministries and agencies and engage with senior officials and technical end-users.
- Demonstrate negotiation, communication, and presentation skills, including translating technical capabilities and intelligence requirements into mission outcomes.
- Be able to work independently in a remote environment and manage competing priorities.
- Have excellent verbal and written communication skills in Korean.
- Have professional working proficiency in English.
- Be willing to travel as needed to support customer relationships and mission requirements.
- Previous account management or customer success experience with South Korean military, defense, or government customers is a plus.
- Familiarity with ArcGIS, QGIS, or Google Earth Engine is a plus.
Responsibilities
- Serve as the primary point of contact and trusted advisor for military and government customers.
- Build relationships with senior leaders, intelligence professionals, operational teams, and technical stakeholders.
- Partner with customers to understand intelligence requirements, priorities, and existing geospatial workflows.
- Help integrate Planet's data and solutions into defense, intelligence, and government operations.
- Navigate South Korean military and government structures and facilitate collaboration across ministries and agencies.
- Support renewals, identify expansion opportunities, and demonstrate ongoing customer value.
- Develop customer success plans, define success metrics and KPIs, and communicate mission impact.
- Represent customer needs internally and share regional requirements and insights with Sales, Product, and Engineering.
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